malcolmpo Posted January 8, 2014 Report Share Posted January 8, 2014 After using Creator 2011 for years, all of a sudden it doesn't run. It displays the Roxio banner and exits. Any ideas? I'm running on Win 7. Link to comment Share on other sites More sharing options...
Brendon Posted January 8, 2014 Report Share Posted January 8, 2014 Something has broken. Insert your installer disc and when the system gives you the option to Uninstall or Repair, pick Repair. If that doesn't fix the problem, do a full uninstall then Reinstall Creator. Link to comment Share on other sites More sharing options...
malcolmpo Posted January 8, 2014 Author Report Share Posted January 8, 2014 Thanks for your reply. The problem is though, I don't have my installer disc. I bought the program when I bought my computer (a Dell), and registered it, so I know the serial number. I don't remember whether I lost the disc, or whether I just never had one. As a registered user, is there a way to download a copy of the program? Link to comment Share on other sites More sharing options...
bimicher Posted January 8, 2014 Report Share Posted January 8, 2014 Thanks for your reply. The problem is though, I don't have my installer disc. I bought the program when I bought my computer (a Dell), and registered it, so I know the serial number. I don't remember whether I lost the disc, or whether I just never had one. As a registered user, is there a way to download a copy of the program? Did you buy the program separately or did it come pre-installed on your Dell computer? If the latter then it is most likely the OEM version that Dell shipped with their computers. These versions are usually cut down, li,ited versions of a full retail version. In that case there is no possibility of a download from Roxio. You could try contacting Dell to see if they can help. If you actually bought the program as a full retail version then you should have received a disc. Link to comment Share on other sites More sharing options...
nasterne Posted January 13, 2014 Report Share Posted January 13, 2014 I have the exact same problem; we were gifted a new computer, so I have tried installing, installation says it is fine, but all we get is the roxio banner, then nothing. I do have an install disk Link to comment Share on other sites More sharing options...
bimicher Posted January 13, 2014 Report Share Posted January 13, 2014 I have the exact same problem; we were gifted a new computer, so I have tried installing, installation says it is fine, but all we get is the roxio banner, then nothing. I do have an install disk You do not have the same problem but only similar symptoms. You say you have a new computer - what operating system? Are you running C2011. With at least some info we might be able to help you. At the moment all you have posted "it doesn't work" Link to comment Share on other sites More sharing options...
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malcolmpo
After using Creator 2011 for years, all of a sudden it doesn't run. It displays the Roxio banner and exits. Any ideas? I'm running on Win 7.
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