Not Responding

[webber99]

Hello, I have easy vhs to dvd 3 and when I install it, it will freeze up and says not responding. I have tried all the fixes I have seen on this forum like reinstalling and repairing but nothing will get it to work. I have attached a copy of my computer specs if that helps. But I can get it to work on my laptop running windows 8. But I want it to work with my pc, Thanks

 

Also meant to say that I do not have it installed on my pc right now. Its on my laptop

scott's pc.txt

[bimicher]

Hello, I have easy vhs to dvd 3 and when I install it, it will freeze up and says not responding. I have tried all the fixes I have seen on this forum like reinstalling and repairing but nothing will get it to work. I have attached a copy of my computer specs if that helps. But I can get it to work on my laptop running windows 8. But I want it to work with my pc, Thanks

 

Also meant to say that I do not have it installed on my pc right now. Its on my laptop

 

Do you mean that you get the error message when installing on the PC or when you try to run the program on the PC.

Your PC certainly looks capable of running the program.

[webber99]

I get the message when I try to run the program. It installs just fine but when I go to hit the record button it freezes up and says not responding

[sknis]

I get the message when I try to run the program. It installs just fine but when I go to hit the record button it freezes up and says not responding

 

A couple of tweaks for you. Set your Windows font to 96 dpi (100%) and update your video chip. Yours is a little old and there may be newer drivers. Edit: There arew some from Augfust 2013 for you to install.

 

Remember that you have a limited number of installs before you have to get the permissions reset through Roxio.

 

Do you do regular maintenance on that computer - get rid f programs you no longer use (Revo - remember to use the Moderate Mode ONLY), get rid of trash files, and do a relly good defrag. There are some free tools as c/net.com

[webber99]

I have set my fonts to 100% and updated video chip using windows update, I think? I reinstalled vhs to dvd and it still is not working. every time I click on something I get the " not responding" at the top of program. What else can I do? Here is my computer specs again , Thanks

scott pc 2.txt

[sknis]

Your driver is still old. How did you update it?

 

When you installed the program did you have your antivirus active? What else was running? Did you do all of this?

[webber99]

I updated using windows. I went to hp website and intel website but it won't let me update from either. I have installed the program with and without the anti virus running. The only thing else running was internet explorer where can I go to get the right drivers

[sknis]

Did you go to the Intel web site? You have a Intel® G41 Express Chipset. Go here and be careful with your selection (link)

[webber99]

I went to Intel website but it said I have to go to HP site so I went there and tried to download driver but it wouldn't download . Got a message that says " update did not complete successfully error 259". I did download a program from cnet called DriverMax and it said a new driver was available. Should I use that one ?

[sknis]

I have no idea what DriverMax is but ii may carry junk with it.

 

Did you follow the instructions at the Intel site?

 

The driver may not be the only fix you should look at.

[webber99]

Driver max is a program that scans your computer for out of date drivers. and yes I followed the instructions on intel site , but it would not let me download a driver . said I had to go to computer manufacture website. so I went to hp website and downloaded the driver but it will not install. I get a message saying " update did not complete successfully error 259" and I don't know how to fix that. I have cleaned my computer and deleted a lot of programs that I do not use and defraged it, but nothing is helping. Anything else I can do? and thank you for your help

[sknis]

How long did you wait after you got the no responding error to see if the program would open? Did the screen white out?

 

What other Roxio programs do you have on your computer? What other video editing programs?

 

I did you install the program in an emulation mode (bad) and did you install it to the Administrator account?

 

You might try to uninstall the program using Revo after you uninstall the drivers for the device and then try to install in the safe mode. Follow these instructions. I don;t know if that will work or not.

[webber99]

As soon as try to record it will stop responding or anything else I try to do. If I leave it alone it will start then go right back to not responding. I have no other roxio programs. I have deleted them all. What is emulation mode? Yes I installed in admin account. I will try in safe mode and let you know. Thanks

[webber99]

I tried to install in safe mode but couldn't , I got error code 0641. I have tried everything I know how to do. I'm sure its not the program because it works on my laptop I just can't get it to work on my pc and that's where I want it to work. Thanks for your help.