Windows 8.1

[James English]

Ever since Windows 8.1 came out my roxio's been on the fritz. First it would only capture for 1 second, now it wont capture at all. when i launch the recording software the RGC isn't detected. Then when i change the quality i cane hear audio with no video.

[Jim_Hardin]

Grrreat!!!

[James English]

Naw it's back...

[Jim_Hardin]

Do it again...

[Jim_Hardin]

Roll up your sleves and do this - skip Nothing - add Nothing!

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller.

Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

[James English]

Wow thank you so much! Solved my issue right away.