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Win 7 Event Id 7000

Josephus Flavius


Hi All,


I'm getting the following Windows 7 error message (Event ID 7000):


The SessionLauncher service failed to start due to the following error:

The system cannot find the file specified.


The error details are:






<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />


<EventID Qualifiers="49152">7000</EventID>












<TimeCreated SystemTime="2014-01-13T18:54:30.411263100Z" />




<Correlation />


<Execution ProcessID="696" ThreadID="708" />




<Computer>Computer Name</Computer>


<Security />



- <EventData>



<Data Name="param1">SessionLauncher</Data>


<Data Name="param2">%%2</Data>





Which, according the Microsoft Answers MVP is triggered by the SessionLauncher service which is associated with Roxio Software products.


My program version is:

Version: 10.3.106

Build: 101B06C, DEP


I couldn't find anything relevant on Event ID 7000 in the forums.


Would greatly appreciate your suggestions,


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7 answers to this question

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Thanks, Jim!


Yes, it's a Dell OEM that came with a new computer a couple of years ago.


I believe I already did the software download (this is not a new problem), but I'd be happy to try again. Is there's a newer version than the one I now have:


Version: 10.3.106

Build: 101B06C, DEP




You have to check with Dell since you cannot download OEM versions from Roxio.

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Sknis -- thanks for the pointer!


Not quite sure how I am to understand the results. When I use the code, entering Service Control Manager I'm getting a 0 which, the text states, "If the WIN32_EXIT_CODE is zero, then SCM did not attempt to start the service because the error was detected first." The Event ID was generated by what, then?


Not sure how I interpret this in this case. If you have a sense, I'd greatly appreciate you sharing it.


Many Thanks!


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