JakeFree Posted January 14, 2014 Report Share Posted January 14, 2014 i need help as when i put the usb bit into the laptop with the software capture on it freezes and goes on the blue screen any help or links thank you Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 14, 2014 Report Share Posted January 14, 2014 Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Link to comment Share on other sites More sharing options...
ClausVirum Posted January 18, 2014 Report Share Posted January 18, 2014 It seems to be a very complex action needed I have a similar problem when I try to use my Roxio Video Capture USB with Roxio Creator NXT Pro: Shortly after starting Roxio Media Import the system crashes, blue screen appears with message "dumping physical memory to disc". I have installed the RoxioVideoCaptureUSBDriver_KM00EXD0SQA, which I have downloaded from Roxio, but it seems that Windows installs another driver as well. My system is Dell XPS L502X Intel Corei7 GB Ram Windows 7 Ultimat 64 bit I hope that you can advice a simpler solution to my problem Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 18, 2014 Report Share Posted January 18, 2014 if you want it to work??? Then follow the above - ADD Nothing - SKIP Nothing Link to comment Share on other sites More sharing options...
Billy Ho Posted August 9, 2014 Report Share Posted August 9, 2014 I followed information here on the same issue. No resolution to problem. Roxio was working fine for me awhile back. But my system crashed and had to get a new HDD and reload everything back onto it. Loaded up GCP HD and started getting blue screen issues after awhile using it. And I too noticed the blue screen when removing USB. Or sometimes after trying to stop a recording. Did all the re-install with the new Admin account creation and all. (seems like overkill though, makes no sense seeing that my other account is already an Admin?) And it actually appears to be worse now then it was before. Even getting graphical pixelation in capture screen. Another thing I noticed. It did download updates when I searched but still says version 1.0 instead of 1.1? And when I download the 1.1 patch myself and try to update it says it can't find the Game Capture Pro HD and to re-install and try again.... each time! I am going to try and do a reload without update this time as it seemed to have more stable then at least? Hate to have to go the Win 7 route as it is a memory hog. Also your advice on using Revo was less then informational. I am assuming after running the scan to accept delete on ALL items? Link to comment Share on other sites More sharing options...
Billy Ho Posted August 9, 2014 Report Share Posted August 9, 2014 One last thing to add on. I notice that when running Gamecapture pro hd that it has a few instances of it running in the task manager. And if I close out of it after using then it still is in my task manager as a process. Previously before having issues I always had links on my desktop to the capture program and editor. This allowed me to avoid launchpad process eating up any resources. This used to be a better issue. ut it still kept gamecapture in process after exiting it. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted August 9, 2014 Report Share Posted August 9, 2014 Then there is likely something wrong with your PC... The only way to test the RGC is to install it on another PC and see if it works there. Link to comment Share on other sites More sharing options...
Billy Ho Posted August 10, 2014 Report Share Posted August 10, 2014 Did the re-install without the updates and it is working. So if anyone is having similar issues then try it to possibly resolve their issue? Nobody is saying RGC is an issue itself, they are saying it is an issue with their particular system setup. So saying to test it on another PC is just facetious at best and ignorant at worst. As obviously if a person is having issue with it on their PC then putting it on another PC does little to resolve issues on their PC. . Link to comment Share on other sites More sharing options...
Jim_Hardin Posted August 10, 2014 Report Share Posted August 10, 2014 Did the re-install without the updates and it is working. So if anyone is having similar issues then try it to possibly resolve their issue? Nobody is saying RGC is an issue itself, they are saying it is an issue with their particular system setup. So saying to test it on another PC is just facetious at best and ignorant at worst. As obviously if a person is having issue with it on their PC then putting it on another PC does little to resolve issues on their PC. Clearly you have it all figured out... Nothing I could do is going to make any difference to you ~ best of luck Link to comment Share on other sites More sharing options...
Billy Ho Posted August 11, 2014 Report Share Posted August 11, 2014 All figured out? Would never imagine that to be the case. But have at least gotten it to work again. No thanks to someone who tells me to install it on another system in hopes of fixing my system. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted August 11, 2014 Report Share Posted August 11, 2014 I guess that really is over your head... It is troubleshooting which is a series of tests to eliminate possibilities as you go through them Link to comment Share on other sites More sharing options...
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JakeFree
i need help as when i put the usb bit into the laptop with the software capture on it freezes and goes on the blue screen any help or links thank you
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