Roxio Creator Has Stopped Working.......

[bds1958]

Every time I burn a DVD Image to disc I get the "Roxio Creator has stopped working" and prompts me to close (See image)...................

I have to restart the program for each disc I want to burn.

 

 

Any ideas?

[Jim_Hardin]

Sorry to jump in here...

 

YES, ImgBurn is a solution but it should not be needed!

 

I am assuming that you used Burn Disc Image from the Data/Copy tab???

 

 

And that is what crashes???

 

In that case you want to do a proper Repair:

 

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

There is no reason why a previous ISO should do that, other than something within that app became corrupted.

 

Give it try and let us know

[bds1958]

Jim,

 

Yes I used the "Burn Disc Image" from the Data/Copy tab.

That is what crashes.

I shall try your suggestion and report back.

[Jim_Hardin]

I'll keep my fingers crossed

 

Might also create a very short New Project into an ISO and see what that one does

[bds1958]

Did the "repair".

 

Created a new ISO.

 

Burned 1st disc ok.

 

Burned another and the program stopped working.

 

Going to try Image Burn now and see if I get the same error which should prove whether or not it's a Creator NXT problem only.

[Jim_Hardin]

If the program breaks that fast, it is more likely an overzealous AV or Reg Cleaner on your PC!

[bimicher]

Every time I burn a DVD Image to disc I get the "Roxio Creator has stopped working" and prompts me to close (See image)...................

I have to restart the program for each disc I want to burn.

 

 

Any ideas?

 

No idea since you have not told us very much except for "it doesn't work". You really have to post some information before anybody can even try to help.

[Brendon]

Hi Brian,

 

Your Sig says Creator 2010, but you're posting here so I'm guessing that you now have NXT 2. Is that correct?

 

-does this error show after the burn has finished completely?

-does Windows give you any more information about the error after it closes Creator?

-have you checked your Windows Event Logs for more info?

-has this just started happening, or has NXT 2 never burned an image to disc for you without the error?

 

Regards,

Brendon

[bds1958]

Hi Brian,

 

Your Sig says Creator 2010, but you're posting here so I'm guessing that you now have NXT 2. Is that correct? - Yes, hadn't updated my signature.

 

-does this error show after the burn has finished completely? - Yes.

-does Windows give you any more information about the error after it closes Creator? - No.

-have you checked your Windows Event Logs for more info? - See below

 

Log Name: Application

Source: Application Error

Date: 16/01/2014 18:40:50

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Brian-Zoo

Description:

Faulting application name: RoxioCentralFx.exe, version: 5.0.0.0, time stamp: 0x50077c71

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x009700c4

Faulting process id: 0x1abc

Faulting application start time: 0x01cf12e95df7c411

Faulting application path: C:\Program Files (x86)\Roxio Creator NXT\Roxio Central\RoxioCentralFx.exe

Faulting module path: unknown

Report Id: b7efdea6-7edd-11e3-8a19-50e54918ce01

Event Xml:

<Event xmlns="http://schemas.micro.../events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-01-16T18:40:50.000000000Z" />

<EventRecordID>89787</EventRecordID>

<Channel>Application</Channel>

<Computer>Brian-Zoo</Computer>

<Security />

</System>

<EventData>

<Data>RoxioCentralFx.exe</Data>

<Data>5.0.0.0</Data>

<Data>50077c71</Data>

<Data>unknown</Data>

<Data>0.0.0.0</Data>

<Data>00000000</Data>

<Data>c0000005</Data>

<Data>009700c4</Data>

<Data>1abc</Data>

<Data>01cf12e95df7c411</Data>

<Data>C:\Program Files (x86)\Roxio Creator NXT\Roxio Central\RoxioCentralFx.exe</Data>

<Data>unknown</Data>

<Data>b7efdea6-7edd-11e3-8a19-50e54918ce01</Data>

</EventData>

</Event>

 

Also the other Log Event:-

 

 

Log Name: Application

Source: .NET Runtime

Date: 16/01/2014 18:40:46

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Brian-Zoo

Description:

Application: RoxioCentralFx.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

Stack:

at RCEngineLib.EnginePxClass.ScanForDrives()

at Roxio.RCPlugin.RcBurnSupport.DriveList.OnTimer(System.Object, System.EventArgs)

at System.EventHandler.Invoke(System.Object, System.EventArgs)

at System.Windows.Threading.DispatcherTimer.FireTick(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at RCEngineLib.EnginePxClass.ScanForDrives()

at Roxio.RCPlugin.RcBurnSupport.DriveList.OnTimer(System.Object, System.EventArgs)

at System.EventHandler.Invoke(System.Object, System.EventArgs)

at System.Windows.Threading.DispatcherTimer.FireTick(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

at System.Windows.Threading.Dispatcher.Run()

at System.Windows.Application.RunDispatcher(System.Object)

at System.Windows.Application.RunInternal(System.Windows.Window)

at System.Windows.Application.Run(System.Windows.Window)

at RoxioCentralFx.AppMain.StartApplication()

at RoxioCentralFx.AppMain.Main()

 

Event Xml:

<Event xmlns="http://schemas.micro.../events/event">

<System>

<Provider Name=".NET Runtime" />

<EventID Qualifiers="0">1026</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-01-16T18:40:46.000000000Z" />

<EventRecordID>89786</EventRecordID>

<Channel>Application</Channel>

<Computer>Brian-Zoo</Computer>

<Security />

</System>

<EventData>

<Data>Application: RoxioCentralFx.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

Stack:

at RCEngineLib.EnginePxClass.ScanForDrives()

at Roxio.RCPlugin.RcBurnSupport.DriveList.OnTimer(System.Object, System.EventArgs)

at System.EventHandler.Invoke(System.Object, System.EventArgs)

at System.Windows.Threading.DispatcherTimer.FireTick(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at RCEngineLib.EnginePxClass.ScanForDrives()

at Roxio.RCPlugin.RcBurnSupport.DriveList.OnTimer(System.Object, System.EventArgs)

at System.EventHandler.Invoke(System.Object, System.EventArgs)

at System.Windows.Threading.DispatcherTimer.FireTick(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

at System.Windows.Threading.Dispatcher.Run()

at System.Windows.Application.RunDispatcher(System.Object)

at System.Windows.Application.RunInternal(System.Windows.Window)

at System.Windows.Application.Run(System.Windows.Window)

at RoxioCentralFx.AppMain.StartApplication()

at RoxioCentralFx.AppMain.Main()

</Data>

</EventData>

</Event>

 

-has this just started happening, or has NXT 2 never burned an image to disc for you without the error? - I've burned discs before. These were DVD Images I had saved on an external drive.

 

 

 

Regards,

Brendon

[bimicher]

 

It is a bad idea to answer questions within a quote, they will disappear as they did in my reply.

 

Are those iso image files? Have you tried other image burning programs such as ImgBurn?

 

How were those image files created?

[bds1958]

It is a bad idea to answer questions within a quote, they will disappear as they did in my reply.

 

Are those iso image files? Have you tried other image burning programs such as ImgBurn?

 

How were those image files created?

 

Yes they are ISO Image files.

They were created in previous versions of Creator.

I burned them, no problem, in Creator 10.

 

Don't want to resort to Image Burn yet as I hope NXT will continue doing what 2010 did.

[bimicher]

Yes they are ISO Image files.

They were created in previous versions of Creator.

I burned them, no problem, in Creator 10.

 

Don't want to resort to Image Burn yet as I hope NXT will continue doing what 2010 did.

 

Creator 10 and Creator 2010 are 2 different programs.

 

I would do a test using ImgBurn. After all it will tell you if there is something wrong with the iso file.

 

Have you used NXT to create an iso file and then burned that to a DVD?

 

Which program are you using? You posted in the NXt 2 forum but state you are using NXT and also your log above only mentions NXT.

[bds1958]

Creator 10 and Creator 2010 are 2 different programs.

 

I would do a test using ImgBurn. After all it will tell you if there is something wrong with the iso file.

 

Have you used NXT to create an iso file and then burned that to a DVD?

 

Which program are you using? You posted in the NXt 2 forum but state you are using NXT and also your log above only mentions NXT.

 

Posted in the wrong bl*ody forum.

Using NXT Pro.

 

Burned previously with Creator 2010 Pro.

 

ISO file created using previous versions of Creator.

 

Looks like good old Image Burn might be the answer.