Upgraded To Nxt2 - Unable To Open .dmsp Files Created With Nxt

[Brian_C]

System: Win 8.1 Pro X64.

I recently upgraded from Roxio Creator NXT to Roxio Creator NXT2. I did a system refresh and then installed Roxio Creator NXT2 from scratch. I am experiencing the following 2 problems:

1) I am unable to open .dmsp files that were created with my previous version of Roxio NXT. I am able to open .dmsp fies that were created with versions of Roxio before the NXT version (ie. Creator 12, etc).

 

2) Unable to print dmsp/jpeg or png files to my new HP Envy 5330 printer. I am having no problems with my Epson NX515 or Brother HL-2270DW.

 

I have contacted Corel/Roxo for my 30 day warranty support but have found them to be very unresponsive.

Any help or advise would be greatly appreciated.

Thanks......Brian

[Brendon]

I'm with Bruce. It's a brush-off from Roxio/Corel.

 

The only discussion is the level up the foodchain that's administering it.

[Brian_C]

Hi Jim

Thanks for your efforts.....I am glad you were able to simulate the exact same problem

that I am experiencing. I have a open case # 01967840 with Corel/Roxio support and

will follow up with them to let them know that there is in fact a compatibility issue between

NXT and NXT2. To verify that it wasn't my PC, I had uninstalled NXT2 and refreshed my

PC then re-installed NXT2 - the problem remained.

Thanks once again for your support and assistance.

Time to head to the sunny south until the snow disappears......

Regards.....Brian

 

PS- I will keep post open until I hear back from Corel/Roxio support.

[Dr LeslieC]

This still isn't fixed in NXT Pro 3 - I just tried it. Looks like a positive disincentive to upgrade from NXT

[Jim_Hardin]

Please let us know what response you get

[Jim_Hardin]

I don't have any from prior versions to test with... But I did load some of theirs from 2009 OK.

 

Are you getting any error message with that ~ for example, the dmsp may be in tact but if the photos are not in the exact same location, it will throw an error!

(dmsp are only notes, not a single pixel exists within those files)

 

Generally speaking, nothing prints to specific printers as they did in DOS days... Since Windows, printers are an installed object and printing is sent to the 'printer object'. You might want to delete the Printer and reinstall its' drivers.

 

Let us know how this works out

[Brian_C]

System: WIn 8.1 Pro X64.

Recently upgraded from Roxio Creator NXT to Creator NXT2. I did a system refresh and installed NXT2 from scratch. I am experiencing the following problem:

I am unable to open .dmsp files that were created with my previous version of Creator NXT. I am able to open .dmsp files that were created with any of my earlier versions of Roxio Creator before the NXT version (example Roxio Creator12 or earlier)

I have contacted Corel/Roxio for my 30 day warranty support but they so far they have been very unresponsive.

I have been a Roxio Creator user for over 8 years and any help or advise would be appreciated.

Thanks.....Brian

[Jim_Hardin]

Isn't that almost just a Copy/Paste of your first post

 

If you want, I can do that with my response

[grandpabruce]

Isn't that almost just a Copy/Paste of your first post

 

If you want, I can do that with my response

 

The two threads were merged.

[Brian_C]

This is the answer I finally got from Roxio Support re Case # 01967840.

 

Upon checking on this issue, we've learned that that this is a known issue with the software and has already been escalated to the proper department for investigation. What I can do for you is to transfer your case to them so they will be notified that more customers are having the same issue.

 

Though they might not be able to contact you when a update or patch will be released, rest assured that they are checking on it and will update the Roxio Creator page. I will now escalate your case.

 

I hope you understand.

 

Regards......Evita

Corel Customer Support Services

 

"It appears I am getting the brush off"

[Brian_C]

eHi Digital Guru

Thanks for your reply. Sorry about the double post, I didn't think my first one got posted as I didn't see it after I entered it. The original .jpg, .png and .bmp files that were used in the photo project are all in the same folder as the saved .dmsp file. In the past, once the .dmsp file was created, I could delete or rename files that were used in the .dmsp without any impact opening the file. In fact I could move the .dmsp file to a different folder and still open it with Roxio Creator. I am only having trouble opening .dmsp files that were created with NXT, no problem opening .dmsp files created with earlier versions of Roxio Creator.

When I can't open a file I get a Photosuite dialog window that display "Photosuite has stopped working" and the application closes. See attached file.

As for the printer problem, I have contacted HP and they think it is an application problem, not the printer.

I have removed the printer and uninstalled the associated software and drivers. Then re-installed the printer with the latest drivers, with no change in results.

Thanks for your feedback and comments.......Brian

[grandpabruce]

This is the answer I finally got from Roxio Support re Case # 01967840.

 

Upon checking on this issue, we've learned that that this is a known issue with the software and has already been escalated to the proper department for investigation. What I can do for you is to transfer your case to them so they will be notified that more customers are having the same issue.

 

Though they might not be able to contact you when a update or patch will be released, rest assured that they are checking on it and will update the Roxio Creator page. I will now escalate your case.

 

I hope you understand.

 

Regards......Evita

Corel Customer Support Services

 

"It appears I am getting the brush off"

 

Yes, you are. You can bet that there will be no new patch for NXT since NXT2 is their new flagship software.

[Jim_Hardin]

I understand the posting thing now

 

Not 100% clear on the issue but I need to try this in an older version to see what it is I should expect to see

 

What I do see, and keep in mind I rarely even use these, is the dmsp file is NOT connected to the PhotoSuite program but rather the Photo Projects Assistant wizard.

 

I am also hoping that some others who are familiar with these two will jump in here and save me

[Brendon]

Anyone like to make book on whether NXT 3 will be able to use project files from NXT 2?

[Jim_Hardin]

I would not say it is a brush off at all...

 

Customer Support does not WRITE the programs or make the FIXES.

 

They can only notify those that do and they can only fix something when someone above them authorizes it.

 

Now you see how it works

 

No Brendon - I will not take that bet

[Jim_Hardin]

OK I had a chance to come up to speed on this a bit...

 

It is not compatible with projects from NXT...

 

On another PC I created both a Creator 2010 and NXT dmsp project and copied them to my NXT 2 Pro PC:

 

Creator 2010 OK:

 

NXT locked up loading:

 

NXT 2 OK:

 

Given Roxio's past performance on version to version compatibility issues, I would not hold out any hope for a fix