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"roxio Gamecapturepad Has Stopped Working" Error


GreenMachine

Question

I received my Roxio Gamecap HD Pro as a gift back in 2012 and I was able to use it right away. For about a year or so everything worked perfectly and I was quite happy with the product. I could capture HD video straight off my PS3, save it, edit the video and upload everything without a single error.

 

Several months ago the software completely stopped working, I didn't change any settings either within the program or on my laptop.

 

I click on the Roxio icon on my desktop to run the program and before I can choose anything, an error immediately pops up:

 

2yjy790.png

 

I would like to clarify a few things first:

  • This happens whether or not the Gamecap is plugged in to my laptop
  • The error comes up before I can click on anything within the program
  • The Gamecap driver IS recognized by my laptop as "TRANSCODER" under type "Sound, video and game controllers"
  • I have tried re-installing and repairing the program numerous times with the installation CD
  • I did try to manually install an update off the Roxio site awhile ago; after restarting my laptop twice (as directed by the wizard), the update wasn't recognized or something
  • I manually allowed the Roxio program through my firewall and tried opening the software as Admin

I'm fairly knowledgeable about computers, I can write code for simple programs and I help customers with their computers at my work. However, I can't come up with anything for this issue. NOTHING has worked, I have spent a lot of time searching the web for solutions. It seems many people have had the same issue but I can't find a reliable/clear solution (or hardly any at all).

 

I really appreciate ANY help I can get. Like I said, everything worked perfectly for a year until all of a sudden it stopped.

 

Thanks!

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11 answers to this question

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I wasn't fully aware of how the cleaner worked before so thanks for clearing that up! I don't have the time to run everything right now but I'll post an update once I do. I was 90% certain I had the issue before the Cleaner but I'll try your advice.

 

As long as I'm getting all the great help can someone explain to me what the Driver for the RGC has to do with running the program interface/editor? I'm still confused as to how a problem with one would affect the other

 

I kind of snuck that answer in before ;)

 

Yes the RGC Interface as well as programs within will Start and the Editor will Run without the Device being connected... Of course the Capture/Stream will not function without it. But as I said before, if you showed Transcoder you didn't have the proper Driver!

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Update: it works!

 

First off, I saw an old comment of mine on a blog and saw that I had the issues before I ever did the C cleaners :P

 

Anyways, I did everything step by step about 3 times total and nothing seemed to work. Messing around I found an error that included "Fault Module Name: nvdxgiwrap.dll" Took forever, but I managed to get a different update for my nvidia driver and the Roxio program works!

 

Thanks for the help everyone, can't tell you how much I appreciate it, didn't figure it would be something as stupid as updating my driver

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I didn't think it was a driver issue but I did as you said and I successfully repaired the software and re-installed the driver, but it hasn't fixed anything.

 

Correct me if I'm wrong, but the "Roxio Game Capture HD PRO" icon on my desktop should open WITHOUT the RGC being plugged in. I have done this before just to edit video clips under the "Edit and Share" option back when the program used to work.

 

Since the program can run without the RGC being plugged in, the issue isn't with the driver.

 

Any tips? :\ Thanks for the help btw

 

EDIT Just wanted to mention that I did a clean up with C Cleaner several months ago. I don't remember if I had this problem before or after the cleanup but it shouldn't have changed anything.

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I didn't think it was a driver issue but I did as you said and I successfully repaired the software and re-installed the driver, but it hasn't fixed anything.

 

Correct me if I'm wrong, but the "Roxio Game Capture HD PRO" icon on my desktop should open WITHOUT the RGC being plugged in. I have done this before just to edit video clips under the "Edit and Share" option back when the program used to work.

 

Since the program can run without the RGC being plugged in, the issue isn't with the driver.

 

Any tips? :\ Thanks for the help btw

 

EDIT Just wanted to mention that I did a clean up with C Cleaner several months ago. I don't remember if I had this problem before or after the cleanup but it shouldn't have changed anything.

 

If you ran the registry CCleaner then you may well have screwed up your system

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Reg Cleaners destroy much more than they ever fix... We had 500+ computers where I worked and NEVER ran a Reg Cleaner on any of them.

 

It broke your application and destroyed your driver, the 'Transcoder' is the proof!

 

Yes the program interface and editor do not require the RGC Device to be present, but connect the dots... Worked - Reg Cleaner - Don't Work

 

A more extensive repair is needed to undo the damage: (Add Nothing - Skip Nothing)

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!
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I wasn't fully aware of how the cleaner worked before so thanks for clearing that up! I don't have the time to run everything right now but I'll post an update once I do. I was 90% certain I had the issue before the Cleaner but I'll try your advice.

 

As long as I'm getting all the great help can someone explain to me what the Driver for the RGC has to do with running the program interface/editor? I'm still confused as to how a problem with one would affect the other

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I wasn't fully aware of how the cleaner worked before so thanks for clearing that up! I don't have the time to run everything right now but I'll post an update once I do. I was 90% certain I had the issue before the Cleaner but I'll try your advice.

 

As long as I'm getting all the great help can someone explain to me what the Driver for the RGC has to do with running the program interface/editor? I'm still confused as to how a problem with one would affect the other

 

None of us here know about the inner workings of the program so any answer you get is merely guessing.

I would think that the program checks for the proper driver at launch time even though it may not be needed at all for your current task.

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