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RedRocket

This No Longer Streams To Twitch.tv, Beware Buyers...

Question

I have not been able to stream from my Game Capture HD Pro since mid-December. When I have tried to all I get is a black screen on Twitch (even though it says it is "Live", however the stream is still recorded by Twitch, but no actual live stream). According to posts I have seen on this forum and on Hauppauge's it was something to do with Twitch.TV changing something meaning Roxio and Hauppauge had to patch their software to fix their streaming. Hauppauge seem to have patched theirs, but Roxio have yet to. This also seems to be affecting every owner of this capture card.

 

Some of the messages on here seem to have been suspiciously deleted when suggesting people should contact Roxio via social media to complain about the problem, is Roxio going to actually be patching their streaming software, and if not then why is it still advertising that the Game Capture HD Pro can still live stream to Twitch when it cannot?

Edited by RedRocket
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Contact Roxio, directly. This is just a users forum.

 

Can you point me in the right direction as I am certainly not paying for the shipping when returning a product that is falsely advertised. I got this in the mail last week, set it up today to find out that twitch does not work.

 

I am defiantly returning and buying a different capture card from a Company who can actually offer the services they offer.

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Can you point me in the right direction as I am certainly not paying for the shipping when returning a product that is falsely advertised. I got this in the mail last week, set it up today to find out that twitch does not work.

 

I am defiantly returning and buying a different capture card from a Company who can actually offer the services they offer.

 

Click on the Support tab at the top of the main forums page.

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know whats funny that people say this is just a user forum and we need to contact support directly. If you click on the support tab and go to join a discussion it brings you right here.

 

Forums on a website are not meant to be users ONLY. The company needs to have their customer service people on here helping out with problems. How are users the 1st line of service for a product they did not create or program etc. I understand that people have had the same issues in the past and know how to fix things, but roxio needs their support team on here which they do not.

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