Glocani Posted January 22, 2014 Report Share Posted January 22, 2014 Good afternoon. I bought a GameCap HD Pro from the Roxio website but I couldn't use it (a lot of bugs and glitches). Now I want to return it. So contacted customer support and got a return number any everything. Weird thing is, the money has been refunded to my account but the GameCap HD Pro device has not even been sent back to Roxio. And yes I did search the forums for an answer and even on Google. I could not find a nice answer. My questions are: Where do I send it? Is my situation common to those people who requested a refund? Thank you everyone! ~Glocani Link to comment Share on other sites More sharing options...
ogdens Posted January 22, 2014 Report Share Posted January 22, 2014 1 - Contact Customer Service again, and ask them. 2 - We are just fellow users on here, and have no inside knowledge if it is a "common" situation. I don't recall any in this forum. Link to comment Share on other sites More sharing options...
Glocani Posted January 22, 2014 Author Report Share Posted January 22, 2014 Thank you ogdens! I will contact Customer Service. Sincerely, Glocani Link to comment Share on other sites More sharing options...
ogdens Posted January 22, 2014 Report Share Posted January 22, 2014 Your welcome, thanks for responding. Link to comment Share on other sites More sharing options...
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