Rick from Maine Posted January 25, 2014 Report Share Posted January 25, 2014 Everything seems to work fine when trying to copy a VHS tape to a DVD, until I get the "blue screen of death" with the error message listed in the title of this thread. Any suggestions? My computer info is in the attached file. Thanks Rick DxDiag.txt Link to comment Share on other sites More sharing options...
sknis Posted January 25, 2014 Report Share Posted January 25, 2014 Everything seems to work fine when trying to copy a VHS tape to a DVD, until I get the "blue screen of death" with the error message listed in the title of this thread. Any suggestions? My computer info is in the attached file. Thanks Rick Wow, That's an OLD computer ! First until we figure out what the problem might be, upgrade the drivers for your computer's video chip. You have a RADEON X300 Series chip. Go to AMD/ATIi to update the drivers. Do you do normal maintenance - get rid of junk files, defrag regularly? Are you using a registry cleaner? Where did you get the drivers for your capture device? Link to comment Share on other sites More sharing options...
Rick from Maine Posted January 25, 2014 Author Report Share Posted January 25, 2014 Thank you for your reply. It's much appreciated. Yup, it's an old computer. I'm using it because our recently purchased Dell has no input jacks for S-video or the older "audio/video in" and "audio/video out" connections. I really don't like the new computer because of that and because it runs Windows 8, which I absolutely hate with a passion and could rant about it hours, but I won't waste your time on that here. Please forgive me, by the way, because although it seems I know more about computers than most of my friends and family do, I'm a little confused by your reply. First, I googled "AMD/ATIi", which led me to this page: http://support.amd.com/en-us I clicked on the "Find your drivers" link and am stuck there because I don't understand the "Select your type of system that you have" question because I thought they were going to ask me what kind of computer and operating system I have. Next, yes, I do regular system maintenance. I have deleted most of the programs on this computer since I've installed them on the new computer, but I still use WinUtilities and Crap Cleaner on this computer on a regular basis, and defrag it once in a while. Drivers for my capture device - I'm sorry, but I don't understand the question. If by "capture device" you mean my DVD burner, I just installed one that I got from our IT guy at work and it seems to be ok. I've been searching for a free driver update program and have found plenty that will scan my computer and tell me that I have 15-18 devices that need an upgrade, but they all want money to upgrade them so I haven't done that yet, but if that is what I need to do to solve this problem, I will gladly pay their fee. My Device Manager tells me that I have a Philips DVD+-RW DVD 87014, if that helps. Again, I'm sorry for being so clueless, and if your reply is "Call Roxio, because you're way beyond my help", I totally understand. Thanks again Rick Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 25, 2014 Report Share Posted January 25, 2014 Hi Rick, I don't see Steve as being on line at the moment so I will address a few things I am seeing... You seem to have a couple of what I like to call Self Important programs and you could do without these nicely! The 'free driver update' is one ~ nobody needs 15-18 drivers updated! You will more likely end up with a virus or 2 or at the least some aggravating malware "Crap Cleaner"??? Uninstall that one as soon as you can! It is likely the source of a lot of your troubles. By Capture Device, we want to know what you hook your VCR to? Guessing it was was one of these: Otherwise, I will leave you is Steve's most capable hands Link to comment Share on other sites More sharing options...
Rick from Maine Posted January 26, 2014 Author Report Share Posted January 26, 2014 The capture device is the one that's labeled "newest device". It's the "Easy VHS to DVD 3 Plus" version. I'll now uninstall the driver update program and Crap Cleaner. Never knew Crap Cleaner was potentially bad, but with WinUtilities, I don't need it anyway. Link to comment Share on other sites More sharing options...
sknis Posted January 26, 2014 Report Share Posted January 26, 2014 Jim, you are always welcome to help out. Rick, one of the unobvious questions I asked was if you plugged in your capture device (the image above) BEFORE you loaded the program. If you did, Windows installed the wrong drivers so it will not work correctly. Try to remember. There is a way to fix it but it takes a little more effort. Jim has a good description of what needs to be done so he may post it here. As for the driver, if you had gone to the next page (Here) on the right hand side, you would have seen the automatic detection and installation. (for some reason I can't get the link to post use this http://support.amd.com/en-us/download. I agree with you - CCleaner is not a bad actor unless you use the Registry Cleaner part of it -- or ANY registry cleaner. Edit: I also looked at the Dell site and they have a 2 year newer drive than the one you have. http://downloads.dell.com/Pages/Drivers/dimension-4700.html#Video It may not be a cure all but if you really want to use that computer, you might want to try to upgrade that video card to something newer. You don't have to spend a lot of money for it. Usually it takes only a couple of minutes to install a new card. Dell sometimes has special sized innards so make sure you get one that will fit and work. Again, I'm not positive that the video card is the entire issue. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 26, 2014 Report Share Posted January 26, 2014 Was that an invitation??? First thing would be to check in your Device Manager, WITH the USB Device plugged in. You MUST see these 2 entries, nothing else is acceptable! Then we will know what to suggest based on that Link to comment Share on other sites More sharing options...
Rick from Maine Posted January 29, 2014 Author Report Share Posted January 29, 2014 Thank you both for your replies. This week is really killer for me with work and personal commitments so I can't spend a lot of time on this right now, but I will be able to devote more time on it this weekend. I'll let you know of my progress then, but again, I thank you for your help. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 29, 2014 Report Share Posted January 29, 2014 That's fine Rick ~ we won't lose interest Link to comment Share on other sites More sharing options...
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Rick from Maine
Everything seems to work fine when trying to copy a VHS tape to a DVD, until I get the "blue screen of death" with the error message listed in the title of this thread. Any suggestions? My computer info is in the attached file.
Thanks
Rick
DxDiag.txt
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