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Download Costs 7 Houres! Creator Nxt2 And After That Errorcode 0641

lierspeelster

Asked by lierspeelster,

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lierspeelster Newbie

lierspeelster

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Hi, I try to download Creator NXT2 on my Windowsdesktop, but the download is frustrated somehow, allthough I disabled my virusscanner, and my firewall. This is the third time now I try to download. I checked the speed of my server Ziggo, (20Mbs) and I have a HPCompaq with Vista SP2 with 3 Gb. Ram. Today Also tried to install in safe mode and got a errorcode 0641.

 

Yesterday I started to download the second time at 12 o' clock and finished at 10 o'clock in the evening! Than the whole installationprocess seemed to work fine but was turned back after almost finishing. I do not know what can be wrong. I have an older version of Roxio Creator on my computer, Nr. 9. In safe mode installing did not work out either!

The first time the download was unexpectedly interupted with the warning message of DEP. How can I make sure this is not the problem.

 

Please Help !

 

Lierspeelster

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lierspeelster Newbie

lierspeelster

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How about posting your full system specs? What you have listed above does not tell us anything.

Time of this report: 1/27/2014, 19:39:31

 

Okay perhaps this tells you more?

 

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535)

Language: Dutch (Regional Setting: Dutch)

System Manufacturer: Compaq-Presario

System Model: GN729AA-ABH SR5115NL

BIOS: BIOS Date: 08/24/07 19:54:45 Ver: 08.00.13

Processor: Genuine Intel® CPU 2140 @ 1.60GHz (2 CPUs), ~1.6GHz

Memory: 3062MB RAM

Page File: 1389MB used, 4972MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

DxDiag Version: 7.00.6002.18107 32bit Unicode

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

 

Display Devices

---------------

Card name: Intel® 82945G Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2772&SUBSYS_2A57103C&REV_02

Display Memory: 256 MB

Dedicated Memory: 0 MB

Shared Memory: 256 MB

Current Mode: 1440 x 900 (32 bit) (60Hz)

Monitor: HP w1907 Wide LCD Monitor

-----------------------------------

Disk & DVD/CD-ROM Drives

Drive: C:

Free Space: 201.2 GB

Total Space: 297.8 GB

File System: NTFS

Model: SAMSUNG HD320KJ ATA Device

 

Drive: E:

Model: TSSTcorp CD/DVDW TS-H653L ATA Device

Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (Dutch), 4/10/2009 21:39:18, 67072 bytes

--------------

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cdanteek Digital Guru

cdanteek

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For data burning and copy, audio capture and editing: Intel® 1.6GHz Pentium 4 Processor or AMD equivalent, 1GB RAM. For video or photo editing, conversion and playback, Intel Pentium 4 2GHz processor or AMD equivalent and 2GB RAM. Multi-core processor highly recommended.

 

Your system is at the bottom end of the minimum system requirements. It is below minimum system requirements for video or photo editing, conversion and playback!

 

I would consider returning it and asking for a refund until you get a more powerful updated system.

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lierspeelster Newbie

lierspeelster

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Your system is at the bottom end of the minimum system requirements. It is below minimum system requirements for video or photo editing, conversion and playback!

 

I would consider returning it and asking for a refund until you get a more powerful updated system.

 

I think you are right, this desktop is seven years old, and allthough it still is in good shape, this new software is to heavy ..... :unsure::wacko: Thanks for your advice...

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cherryhunter Newbie

cherryhunter

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If you have the free version, you could post a your problem to their FAQ and see if someone has the same problem with you or some one can help you solve your problem. If you still can not solve the problem by yourself, you could send e-mail to their support team for further help; If you have purchased version, you could ask for refund if the problem always exist. Although I use another creator, but the wonderful support of it makes me like it very much.

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sknis Digital Guru

sknis

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It may just have been a busy time on the server. Today the Corel/Roxio web site is very slow. I can't get to the Kb articles to see if they have an article on your error message. I have a US typical 12mbps download speed (as tested just now).

 

Did you actually run a speed test on the server or is that what speed you pay for?

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lierspeelster Newbie

lierspeelster

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Hello,

 

so now I found out why the download was so slowly: after I turned of my camera it reduced te downloadtime with 50%!! But Internet Explorer is also a nasty one: after beginning with the download my screensaver came in at 7%, I moved the mouse, and again it was interupted, and had to click to go on with the download..but...than the whole download started again at 0%!!

Now finally after a three houres, I'm ready to install and see what happens....I think that also IE is the one who is making me headaches.

 

Please help

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lierspeelster Newbie

lierspeelster

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Hello,

 

well I keep my computer updated, and have DirectX 11, and Media Player 11, dual core processor, 3 GB Ram, and enough space on my disk, so what else can be wrong? I tried to run the package but, after unzipping the files it stopped all, and got the message that the configuration of my system is not supporting one of the downloaded products. I also removed the older verson of Creator 9, before installing. What more is there to do. Now I can install it perhaps in Safe Mode. Pfffff!! this is anoying.

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bimicher Digital Guru

bimicher

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Hello,

 

so now I found out why the download was so slowly: after I turned of my camera it reduced te downloadtime with 50%!! But Internet Explorer is also a nasty one: after beginning with the download my screensaver came in at 7%, I moved the mouse, and again it was interupted, and had to click to go on with the download..but...than the whole download started again at 0%!!

Now finally after a three houres, I'm ready to install and see what happens....I think that also IE is the one who is making me headaches.

 

Please help

 

Why would you have a camera running or the screen saver enabled while downloading? Those are definite "no no"s. Do people actually still run ScreenSavers?

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lierspeelster Newbie

lierspeelster

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It may just have been a busy time on the server. Today the Corel/Roxio web site is very slow. I can't get to the Kb articles to see if they have an article on your error message. I have a US typical 12mbps download speed (as tested just now).

 

Did you actually run a speed test on the server or is that what speed you pay for?

 

what I payed for. this is 20Mbs. but the download was so slow because of the Logitech HD pro camera...after I closed it the download was much faster. But still the installation is a problem.

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