Jeremy Z Rodriguez Posted February 6, 2014 Report Share Posted February 6, 2014 My friend Uninstalled my Roxio HD Pro, everytime I try to re-install the setup gets Interrupted... (Disc) LogFile 14-02-05 21-23.zip LogFile 14-02-05 22-15.zip LogFile 14-02-05 22-28.zip LogFile 14-02-05 22-36.zip LogFile 14-02-05 22-49.zip LogFile 14-02-05 22-58.zip Link to comment Share on other sites More sharing options...
Jeremy Z Rodriguez Posted February 7, 2014 Author Report Share Posted February 7, 2014 Hmmm....ok, can u explain me what a A/V is? :3 Link to comment Share on other sites More sharing options...
grandpabruce Posted February 7, 2014 Report Share Posted February 7, 2014 Hmmm....ok, can u explain me what a A/V is? :3 Your antivirus software. Link to comment Share on other sites More sharing options...
Jeremy Z Rodriguez Posted February 7, 2014 Author Report Share Posted February 7, 2014 I use avast and it only shows a option to "Turn Shields OFF" is that what Im supposed to do, or do I have to turn OFF avast? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 7, 2014 Report Share Posted February 7, 2014 honestly??? It is considered good advice to turn OFF any anti virus software during an install because most will mistake registry and other changes as an assault on your system and won't allow it! But I feel the really important parts of this are the creation of a New Administrator Account and the Lack of using any Compatibility settings Link to comment Share on other sites More sharing options...
Jeremy Z Rodriguez Posted February 9, 2014 Author Report Share Posted February 9, 2014 i ve been trying to solve this, I hav some questions. In the Revo Unninstaler roxio doesnt show up (http://gyazo.com/03f56ad33d80fe5d24733b76e1a80fa4)(http://gyazo.com/0c9cba08f535af46be85bc65a718ae69'>http://gyazo.com/0c9cba08f535af46be85bc65a718ae69 ) (http://gyazo.com/0c9cba08f535af46be85bc65a718ae69 ) , does that means that there is nothing related with the Roxio Gamecap HD in my PC? Link to comment Share on other sites More sharing options...
Jeremy Z Rodriguez Posted February 9, 2014 Author Report Share Posted February 9, 2014 I also found this Error Code on the Log Files ( http://gyazo.com/580dca19700a167a8503cb95062d0d7f ) Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 9, 2014 Report Share Posted February 9, 2014 i ve been trying to solve this, I hav some questions. In the Revo Unninstaler roxio doesnt show up (http://gyazo.com/03f...4733b76e1a80fa4)(http://gyazo.com/0c9...e85bc65a718ae69 ) (http://gyazo.com/0c9...e85bc65a718ae69 ) , does that means that there is nothing related with the Roxio Gamecap HD in my PC? I also found this Error Code on the Log Files ( http://gyazo.com/580...503cb95062d0d7f ) Posting pictures on this site is actually easier than the way you are doing it ~ info HERE You are correct, it is does no install it will not be in the program list... But sometimes there is enough partial install that the advice is valid "1603" is the error code number for "IncompatibleSuite" It often helps to get a friend to come over and go through the steps with you ~ two heads better than one Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 6, 2014 Report Share Posted February 6, 2014 Actually what is showing in your logs (only needed ONE) is the ambiguous IncompatibleSuite error... This is extensive, but it what I suggest... Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Link to comment Share on other sites More sharing options...
Jeremy Z Rodriguez Posted February 10, 2014 Author Report Share Posted February 10, 2014 Maybe this? Link to comment Share on other sites More sharing options...
Jeremy Z Rodriguez Posted February 6, 2014 Author Report Share Posted February 6, 2014 didnt worked LogFile 14-02-06 14-08.zip Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 6, 2014 Report Share Posted February 6, 2014 Sorry but that is the ONLY solution that I am aware of for that issue... Either do it again - carefully or attempt to contact Roxio Support (button at the top) Link to comment Share on other sites More sharing options...
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Jeremy Z Rodriguez
My friend Uninstalled my Roxio HD Pro, everytime I try to re-install the setup gets Interrupted... (Disc)
LogFile 14-02-05 21-23.zip
LogFile 14-02-05 22-15.zip
LogFile 14-02-05 22-28.zip
LogFile 14-02-05 22-36.zip
LogFile 14-02-05 22-49.zip
LogFile 14-02-05 22-58.zip
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