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George I

Roxio Creater V9 Or V10 Crashing

Question

We have been running Roxio Creator 9 and 10 for a years but now they are gettiing a script error and crashes It is cause by the mshtml.dll

 

The only way it will work is to disconnect the ethernet cable because when it starts it must be going to a website and failing. I disable updates on Roxio (when I had the ethernet unplugged) and it still has the issue.

 

Any workarounds besides unplugging the network cable?

 

The Script error goes to the following website.

;

http://roxiocentral.roxio.com/enu/emc/V09_rox/welcome.html?prod=25&psv=rxc&lang=enu&tla=hpb&cdk=ST-2VRCS-C79T3-QH8ZU&ext1=hpd&kid=58&kn=Easy%20Media%

Edited by George I

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We have been running Roxio Creator 9 and 10 for a years but now they are gettiing a script error and crashes It is cause by the mshtml.dll

 

The only way it will work is to disconnect the ethernet cable because when it starts it must be going to a website and failing. I disable updates on Roxio (when I had the ethernet unplugged) and it still has the issue.

 

Any workarounds besides unplugging the network cable?

 

The Script error goes to the following website.

;

http://roxiocentral....&kn=Easy Media%

 

What OS are you running? And, there are no Roxio suites named Roxio 9 or Roxio 10. There are suites named Roxio Easy Media Creator 9, Roxio Creator 2009, Roxio Easy Media Creator 10, and Roxio Creator 2010. Which of those do you have?

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There are also OEM (free software) that acme with computers or computer parts and are named Creator 9.0+ and 10.0+ but they are usually followed by something like DE (Dell edition). Make sure you select exactly which one (s) you are using.

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I am using Roxio Creator 10 but it is also not working on other computers in other buildings using Roxio Creator 9 amd Roxio Creator 8

 

I am using windows XP but I dont't belive that matters sing its a MSHTML.DLL and seams to be doing something on the internet which is why it works without the internet cable.

 

I am using IE8 , in case yiou wanted to ask. I also have the updates for Roxio turned off in the Roxio Options

 

I cant be the only person experiencing the issue because I know 4 people now that have the EXACT SAME ISSUE

 

I would show a screen shot but i failed to get it to work in this page.

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Hi George,

 

There's a DLL in the Creator suites which calls home when you start Creator. It runs a script which calls http://roxiocentral.roxio.com/ and gets an advertisement for the latest version, which it shows on your welcome screen.

 

With my old Creator 9.1 I get the error, and then the advert. I'll show them here, since you weren't able to post a screenshot.

 

post-208-0-10788300-1393385029_thumb.jpg

 

 

post-208-0-61601000-1393385057_thumb.jpg

 

I think Corel have changed something at their end, and their end doesn't like the old scripts, since I get the error on standard retail Creators, depending only on the Creator version I'm running and independent of the O.S. I'm running it in.

 

I can't think of a different workaround other than pulling the Internet connection. I could hack the DLL which is operating, but interfering with that is likely to cause a DLL error anyway. :(

 

Regards,

Brendon

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Brendon,

 

I think Roxio changed the webpage that this DLL accessed to force people to buy a new product.

 

I went through the registry to see if there is any entry that points to a URL but found nothing.

Your post is the erroe I was talking about - THANK YOU

 

Roxio should be ashamed of themselves for destrying 3 products that are still used on HP computers.

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I went through the registry to see if there is any entry that points to a URL but found nothing.

Your post is the erroe I was talking about - THANK YOU

 

George,

 

The URL is in a Roxio DLL file, as I said. It's not in the registry.

 

I suspect that the Roxio site has simply moved up to the latest version of HTML.

 

Regards,

Brendon

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OK. that makes sense. The Roxio Creator Business HD (v10) only appears to work on Windows 7 with the newer IE browsers. That is why I am having issues with ALL Windows XP computers running Roxio.

 

Its stupid to cause older versions to fail (or even tie into the internet) since many people cant afford to upgrade. Roxio causes other issues on some PCs which we had to fix in the past.. This is how you get a bad reputation.

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Roxio,

 

 

You can have a website recognize IE versions and redirect to other sites.

Its a no-brainer for web developers.

 

We paid for these OEM versions in the purchase of the computer. I will call HP about this issue you created.

Otherwise, supply a DLL that has a alternative website.

 

Just saying....

Edited by George I

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Roxio support have no presence in this forum, were just fellow users on here.

 

You have a OEM version that is made by Roxio at the request of HP, and to specifications set by HP. It is sold to HP cheap because it is a cut-down version, and because HP undertake to provide all the support for it, so they would have to contact Roxio for any changes for a very old software.

 

It is HP's software, provided by Roxio.

 

Sorry

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George,

 

This is not Roxio speaking. This is a user Board where users of the software help each other, and I am a fellow user of the software.

I only hang around here because I can often help other users.

 

If you want to talk to Roxio you will need to communicate with them directly at www.Roxio.com, not through the user board.

 

You didn't pay Roxio when you bought or were given a bundled OEM version of software. You paid the OEM, and if you have issues you need to communicate with your OEM supplier. There's a page in the Corel KnowledgeBase which deals with OEM software. It's at this link

http://corel.force.com/roxio/articles/en_US/Master_Article/000012582-What-is-OEM-software?&page=1&topicCategory=NoFilter&keyWords=oem%20versions&sb=new&source=kba

 

Regards,

Brendon

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