Usb Device Is Not Recognized

[BubbleberryVII]

So, I recently had to reset my laptop to factory standards. Prior to resetting, I was able to capture gameplay no problem. Now, after reset, I installed Roxio Game Capture HD Pro, opened the app (the one that takes you to the 'Capture' and 'Edit and Share' buttons) and when I click on 'Capture' nothing happens. It doesn't open, and my laptop doesn't even go into the thinking process like when opening a program. But when I click 'Edit and Share' it works just fine. I can't find anything like this happening on Google, and browsed the forum a little bit, but to no avail. Please, help me out.

[BubbleberryVII]

Whenever I plug in Roxio GameCapture HD Pro now, I get a message saying

"USB Device Not Recognized

One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."

And, upon clicking, it takes me to a window showing something along the lines of this

 

-...USB Root Hub (4 ports)

............Unused Port

............Unused Port

............Unknown Device

............Unused Port

 

I'm at a complete loss, as i have tried another USB cord, repairing, uninstalling and reinstalling, and even uninstalled and reinstalled the USB Root Hub ports.

 

Is there ANYTHING other that do a factory reset that I can do to get it working again?

 

Also, I don't know if it matters but it was working yesterday morning, and last night, after coming back from work, it didn't work.

 

By the way, I run windows 7 OS.

[grandpabruce]

Whenever I plug in Roxio GameCapture HD Pro now, I get a message saying

"USB Device Not Recognized

One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."

And, upon clicking, it takes me to a window showing something along the lines of this

 

-...USB Root Hub (4 ports)

............Unused Port

............Unused Port

............Unknown Device

............Unused Port

 

I'm at a complete loss, as i have tried another USB cord, repairing, uninstalling and reinstalling, and even uninstalled and reinstalled the USB Root Hub ports.

 

Is there ANYTHING other that do a factory reset that I can do to get it working again?

 

Also, I don't know if it matters but it was working yesterday morning, and last night, after coming back from work, it didn't work.

 

By the way, I run windows 7 OS.

 

Try plugging it into a USB port, on your computer, not a hub. See if that works for you.

[Jim_Hardin]

If that does not work then back to Post #2

[BubbleberryVII]

If that does not work then back to Post #2

 

My computer is a laptop if that helps. It only has 4 USB ports. And I've already tried step 2, and to no avail.

[grandpabruce]

My computer is a laptop if that helps. It only has 4 USB ports. And I've already tried step 2, and to no avail.

 

Have you tried all 4 USB ports?

[BubbleberryVII]

Have you tried all 4 USB ports?

Yes. They all come up as unrecognized device.

[Jim_Hardin]

My computer is a laptop if that helps. It only has 4 USB ports. And I've already tried step 2, and to no avail.

 

Do it Again...

 

Sometimes it takes 3 trys to get it right

[Jim_Hardin]

Let's just start out at 'Step 2'

 

Do it carefully, just as outlined!!!

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

[BubbleberryVII]

It works! THANK YOU!

[Jim_Hardin]

Life is GOOD...

 

(when it works )