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smcneil_46

Videowave Problem - Program Error On Startup

Question

Greetings,

 

I have recently purchased the latest version of Roxio Creator NXT2, and I am experiencing problems with the VideoWave application.

 

 

When I try to start the application, it displays the following on-screen error message:

 

[ The current display settings do not meet the minimum requirements for this application. ]

 

[ Please change the screen resolution to 1024 x 768 or higher, and the color quality to 16-bit or higher. ]

 

 

The computer, in fact, does exceed the minimum requirements. It is configured for it to display in FHD 1920 x 1080 pixels, with color quality set at 32-bit color depth.

 

I have tried adjusting the display to other resolutions, but none have worked successfully.

 

The computer's system diagnostics report that there are no errors with the display adapter or its driver.

 

I ran the display adapter diagnostic and performance tests without any errors.

 

I have also checked the DirectX settings, and it detects no errors either.

 

I have checked the Knowledge Base and Community Forum for information related to this issue, but have found nothing to date.

 

 

Here are the current settings for my computer:

 

SYSTEM INFORMATION - SYSTEM SUMMARY

OS Name Microsoft Windows 8.1

Version 6.3.9600 Build 9600

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name VAIO_DUO_11

System Manufacturer Sony Corporation

System Model SVD11215CDB

System Type x64-based PC

System SKU xxxxxxxx

Processor Intel® Core i5-3317U CPU @ 1.70GHz, 1701 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Insyde Corp. R1063C7, 2013-04-09

SMBIOS Version 2.7

Embedded Controller Version 10.63

BIOS Mode UEFI

BaseBoard Manufacturer Sony Corporation

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume3

Locale Canada

Hardware Abstraction Layer Version = "6.3.9600.16500"

User Name VAIO_DUO_11\Steve

Time Zone Eastern Standard Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.88 GB

Available Physical Memory 5.33 GB

Total Virtual Memory 9.13 GB

Available Virtual Memory 5.49 GB

Page File Space 1.25 GB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

 

SYSTEM INFORMATION - DISPLAY ADAPTER

Name Intel® HD Graphics 4000

PNP Device ID PCI\VEN_8086&DEV_0166&SUBSYS_90AF104D&REV_09\3&11583659&0&10

Adapter Type Intel® HD Graphics Family, Intel Corporation compatible

Adapter Description Intel® HD Graphics 4000

Adapter RAM (2,080,374,784) bytes

Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver Version 10.18.10.3379

INF File oem54.inf (iIVBM_w81 section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1920 x 1080 x 60 hertz

Bits/Pixel 32

Memory Address 0xC6000000-0xC63FFFFF

Memory Address 0xB0000000-0xBFFFFFFF

I/O Port 0x00006000-0x0000603F

IRQ Channel IRQ 4294967290

Driver c:\windows\system32\drivers\igdkmd64.sys (10.18.10.3379, 4.02 MB (4,216,320 bytes), 2013-12-21 12:02 AM)

 

 

DXDIAG - SYSTEM INFORMATION SUMMARY

------------------

System Information

------------------

Time of this report: 2/17/2014, 07:11:31

Machine name: VAIO_DUO_11

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)

Language: English (Regional Setting: English)

System Manufacturer: Sony Corporation

System Model: SVD11215CDB

BIOS: R1063C7

Processor: Intel® Core i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz

Memory: 8192MB RAM

Available OS Memory: 8072MB RAM

Page File: 3674MB used, 5676MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Enabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

 

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

 

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

 

---------------

Display Devices

---------------

Card name: Intel® HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel® HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_90AF104D&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Digital Flat Panel (1920x1080 60Hz)

Monitor Model: VAIO_LCD

Monitor Id: MS_0025

Native Mode: 1920 x 1080(p) (60.006Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3379 (English)

Driver Version: 10.18.10.3379

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 12/21/2013 00:02:46, 10591744 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-CE7E-A5B0B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x90AF104D

Revision ID: 0x0009

Driver Strong Name: oem54.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3379:pci\ven_8086&dev_0166

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

 

Any assistance with this issue is appreciated.

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3 answers to this question

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"User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 120 DPI (125 percent)"

 

 

Try changing your DPI settings back to 96 (100%)

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Thanks Larry, that fixed the problem. :D

 

I can run the program with DPI scaling set to 125%. Setting it higher than that will cause the program to error on startup.

 

Kudos!!

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Thanks Larry, that fixed the problem. :D

 

I can run the program with DPI scaling set to 125%. Setting it higher than that will cause the program to error on startup.

 

Kudos!!

 

Good to hear that helped. Thanks for letting us know.

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