Won't Let Me Click Anything!

[marcinfinity]

Sorry if I put this thread in the wrong place.

 

I recently enquired a Roxio Game Capture HD Pro, And i'm having an issue with it.

 

When I set it up, the gameplay won't appear in the little preview window, just on the TV. It also wont let me click options or anything on the software it's self either.

 

If it helps heres my system information from DxDiag:

 

Machine name: HP-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion g6 Notebook PC

BIOS: InsydeH2O Version 03.61.01F.52

Processor: Intel® Pentium® CPU B950 @ 2.10GHz (2 CPUs), ~2.1GHz

Memory: 5120MB RAM

Available OS Memory: 5068MB RAM

Page File: 2091MB used, 13214MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

[Jim_Hardin]

Not really...

 

Red means just what it says, the RGC IS NOT receiving a valid signal from whatever you have it hooked up to

 

It really helps if Answer questions and not leave details up to guesswork

[marcinfinity]

Hey, thanks for the suggestion but I unistalled Roxio then reinstalled and it works.

[Jim_Hardin]

What do you have it hooked up to?

 

How?

 

Your PC seems OK and if the Pass Through (to your TV) works from the RGC Device, it would seem the Driver for it is installed OK.

 

Not sure what you mean by "...won't let me click..."???

 

Do you see a 'No Signal'? What Color is it?

 

Still a proper repair would be in order:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[marcinfinity]

I tried the repair and turned off firewall, Still comes up with a red no signal but comes on the TV. Any other suggestions? :/