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Another No Signal With An Active Source



I’ve not been able to get Easy VHS to DVD on my Sony Vaio running Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533).


The software installs fine, but is Getting No Signal with an active source.


I opened a support ticket, but it was never resolved. I had given up on getting this working, but my ego has said to give this another try. I worked in support for many years and hated not being able to resolve a ticket, so


I’ve read several posts on this matter and haven’t seen any that I think will resolve mine. Any guidance would be great.


Please note…Since getting no where with support and giving up…I have re-installed the software, so I do not have the drivers that support has sent me a link to. These drivers didn’t make a difference at the time, so I have not-re-installed them because I was starting from scratch.


Actions take:

1) Tried several different devices and sets of cables

2) Disabled built in webcam from device manger (screen shot provided)

3) Disabled Activision Controller - Activision Xbox360 Spyro Portal per support recommendation

4) Ran DirectX Diagnostic Tool (support checked the file with no red flags) and (link to file !!!!!)

5) Ensured that Roxio Video Capture appeared two time in device manager under Sounds, video, and game controllers header (screen shot provided)

6) Updated latest drivers

7) Re-install and re-boot





The Word attachment has screen shots.


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I hooked the USB device in to my laptop. My laptop has one USB port on the left side and 3 on the right. I mainly use the one on the left, but have trued all USB ports. I ensured the signal going out of the DVD player was working by plugging the RCA jacks into a tv. I plugged each color to the correct color on the USB device. I then tried dvd player, DVR, karaoke machine, and old camcorder and was never able to get a signal.


I only own this laptop and do not have any other machines that I can install the software on.


Screen shots are below:



DM Showing 2 entries:






Here is a link to the DxDIAG File:


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