Update Doesn't Work For Me

[rocknrollpony 0]

So today I was delighted to see an update page pop-up as I opened my roxio game cap HD pro software. It stated that the twitch issue was resolved from what I saw and I could finally use the device as I intended to use it. So I squealed with delight and signed in my twitch tv account. Tried to live stream and.....natta... So I thought, maybe my justin tv will work, tried that nothing. So now I am back at square one, no streaming capabilities without obs. So it begs the question, is this my fault or roxio's? To be clear I have permitted my firewall to let it through, my antivirus was turned off, and my internet connection was fine. I am hoping maybe you guys can help.

[Jim_Hardin 418]

I have not seen anything from Roxio stating WHAT the update was to do

 

On Site, there is only the blurb listed for the 1.1 update not this 1.3...

 

Are you just assuming it was for your issue???

 

EDIT: I just noted that it does claim to repair live stream to Justin TV

 

Edited March 1, 2014 by Jim_Hardin

[ogdens 85]

The user in post #6 here http://forums.suppor...entry465389Â Â is happy!

[grandpabruce 87]

The user in post #6 here http://forums.suppor...try465389Â Â is happy!

 

That is the person who posted the link about the forthcoming update, a few days ago.

[rocknrollpony 0]

Thanks guys

[rocknrollpony 0]

How ever I do have a new problem now

[rocknrollpony 0]

So I am hoping you guys can help me with it, today I opened up my roxio game cap to see that it wasnt responding, I soon realized that my whole computer locked up and even windows explorer had stopped working, mind helping with this issue? My computer specs http://imgur.com/NRHV6Iy

[Jim_Hardin 418]

??? turn it off - wait 1 minute - turn it on.

[rocknrollpony 0]

Okay I'll try that

[rocknrollpony 0]

And nope, doesnt work, tried turning it off for 5 minutes, notta. Sad thing is that I need a new install cause I got mugged and the disk was in the laptop they stole. Hoping Ralf will help, and hoping I can get it fixed.

[Jim_Hardin 418]

You got mugged in a city of 11,000 located at the corner of Way Out There???

 

Send an Message (upper right) to Rox-Ralf about the disc