Problem with menu navigation on DVD

[aiki456]

Has anyone encountered and hopefully found a resolution to this problem...

 

After I burn a DVD with multiple video sequences, it's pretty much impossilbe to navigate the onscreen menu. Hitting the "down" button on the DVD remote will hit the first and sometimes second menu item and then skip to the third, fourth, or even fifth item. Going up might hit one of the missed ones but will skip others. Hitting left or right might sometimes hit the missing ones; however, I've made DVDs for clients that have very basic remotes, which don't have left/right keys, and they are unable to hit certain menu items at all. Need your help!

 

I've recently upgraded to V9 and that seems to be when this problem started.

 

Any assistance will be greatly appreciated,

 

Frank

Aiki Designs LLC

www.aikidesigns.com

[ggrussell]

Unfortunately, Microsoft's update services doesn't update all drivers and sometimes MS can be a version or two behind. You still didn't say which video card you have.

 

For DivX 6.2.5, go here There could be a conflict between this one and 6.1 which is installed by EMC9. Search EMC9 forum. Someone posted a fix so both could be on the same computer.

[aiki456]

Hi Frank

I was using using My DVD not the express program but i just tried it and you can still move them left click on the item and you get the red box then put your cusor on the box and it changes to a 4 way arrow keep hold the left button and drag it to where you want it.

 

Hey Alan,

 

Apparently that doesn't work in MyDVD Express but I went into MyDVD and it actually got worse. I could no longer use the sequence I had found for navigating down the list. And moving the 2nd menu item to the bottom had no effect on improving the navigation.

 

My trouble ticket has been open for 4-days and I haven't heard a thing from Roxio. I don't know if they're stumped or just dealing with so many bugs that they haven't gotten to mine yet.

 

Thanks for getting involved and offering some suggestions. I do appreciate it.

[aiki456]

Must be... I can do that in DVD Express. I tried re-reading through your posts in this thread quickly. I didn't see if you had posted what video card you have. Have you updated the drivers? Do you have the latest DirectX (aug2006)? THESE ARE VERY IMPORTANT!!

 

Hey guys,

 

I usually set up everything to do automatic updates but how do I check on the divx? It'd be great if this is as simple as updating a driver.

 

Thanks!

 

(Running out now for a class; won't be back for at least 3-hours)

[ggrussell]

In MyDVD Express, I added 6-items to the menu and then clicked on the second item. I got the bounding box but the cursor never changed to a hand. Am I missing something?

Must be... I can do that in DVD Express. I tried re-reading through your posts in this thread quickly. I didn't see if you had posted what video card you have. Have you updated the drivers? Do you have the latest DirectX (aug2006)? THESE ARE VERY IMPORTANT!!

[gaper1]

best option for you right now would be DVDIt! 6 since it does not look like this is an issue could be addressed easily... my .02

[aiki456]

best option for you right now would be DVDIt! 6 since it does not look like this is an issue could be addressed easily... my .02

 

Isn't DVDit also from Sonic? After seeing how well they support this product (still haven't gotten a response from tech support), I think my best option is not Sonic.

 

Thanks for the suggestion though. I appreciate the assistance I've gotten from the forum.

[aiki456]

Hey Jess,

 

Looks like your suggestion worked. I first created a menu using MyDVD (I had previsously used MY DVD Express which doesn't allow you to move menu items). I hit the "down" button to see which sequence it would use to skip through all the entries, and then I reordered the entries to match that sequence. When I went to preview, the Down arrow then went sequentially through the list.

 

Kind of kludgy but I'd rather do that than have to tell a client to memorize "right, down, left, right, right, right" to navigate sequentially.

 

Thanks for your help!

 

I'm still very disappointed in Roxio for never even acknowledging my trouble ticket. Do you happen to know what products are considered "best in class" for this type of work? I really need to be using a "supported" product.

 

Thanks again,

 

Frank

[malatekid]

Hey Jess,

 

Looks like your suggestion worked. I first created a menu using MyDVD (I had previsously used MY DVD Express which doesn't allow you to move menu items). I hit the "down" button to see which sequence it would use to skip through all the entries, and then I reordered the entries to match that sequence. When I went to preview, the Down arrow then went sequentially through the list.

 

Kind of kludgy but I'd rather do that than have to tell a client to memorize "right, down, left, right, right, right" to navigate sequentially.

 

Thanks for your help!

 

I'm still very disappointed in Roxio for never even acknowledging my trouble ticket. Do you happen to know what products are considered "best in class" for this type of work? I really need to be using a "supported" product.

 

Thanks again,

 

Frank

Glad to hear that the suggestion helped you.

 

Actually, Roxio is the first software I had for multimedia type of work (a basic version, V7, came with the NEC burner I bought) and since then purchased V7.5, V8 and recently V9. I tried ULEAD software at one point in time but was not satisfied. V7.5 has been very good, reliable and stable but does not have some nice features that V9 has. That's all I got. Maybe forum members who are power users of other multimedia softwares will drop in to provide suggestions.

 

Jess

[lehill]

I'm still very disappointed in Roxio for never even acknowledging my trouble ticket. Do you happen to know what products are considered "best in class" for this type of work? I really need to be using a "supported" product.

Sorry to jump in. EMC would be considered "consumer" class software. I don't know which is "best", but others would be ULead MovieFactory/VideoStudio, Vegas Movie Studio+DVD, Adobe Premier Elements, Nero, Pinnacle plus more I'm sure. When you look, beware that some packages just do video editing or just do DVD authoring so you have to buy both packages to get something you can actually use. Many offer trial software you can use for 30 days (something that Roxio, sadly, doesn't offer).

 

What I do when considering a product is to visit the support forums for that product and see what kind of problems people are having and how they get resolved. I haven't found one that stands head and shoulder above the rest and they "sound" just like this one. Nero doesn't even have a support forum. Perhaps you can try looking at support forums too.

 

What you may really be after is an "Enterprise" (or business) class product plus a separate support contract. I see that Roxio does sell support contracts for their Enterprise customers. You could also look at Adobe Premier Pro.

 

Lance

*****

[aiki456]

Sorry to jump in. EMC would be considered "consumer" class software. I don't know which is "best", but others would be ULead MovieFactory/VideoStudio, Vegas Movie Studio+DVD, Adobe Premier Elements, Nero, Pinnacle plus more I'm sure. When you look, beware that some packages just do video editing or just do DVD authoring so you have to buy both packages to get something you can actually use. Many offer trial software you can use for 30 days (something that Roxio, sadly, doesn't offer).

 

What I do when considering a product is to visit the support forums for that product and see what kind of problems people are having and how they get resolved. I haven't found one that stands head and shoulder above the rest and they "sound" just like this one. Nero doesn't even have a support forum. Perhaps you can try looking at support forums too.

 

What you may really be after is an "Enterprise" (or business) class product plus a separate support contract. I see that Roxio does sell support contracts for their Enterprise customers. You could also look at Adobe Premier Pro.

 

Lance

*****

 

Thanks for the info Lance!

[Kable]

Jess,

 

I wasn't able to do it this morning. Glad John answered and is looking into it.

 

Patty,

 

I have been suffering from this same problem in version 8 and, whilst the menus appear to mostly work in preview, they have not worked on 4 separate actual DVD players when I have tried to navigate around the screens. I was using the default template.

 

I have tried to login into my account to report the problem to technical support but the system keeps telling me that my username and password combination is invalid. This is not the case as I have tried to contact with an alternative username as well but that too rejects.

 

I am very frustarted about this and will follow this issue here hoping that Roxio recognises this for the very serious issue that it is.

 

Hope you and John can give us a solution soon.

 

regards,

Kable

[aiki456]

For the Latest ATI Radeon drivers, go here.

 

What you listed for DirectX, looks more like the Windows version. Get the latest DirectX here.

 

Ok, I did that and then went back to MyDVD and tried again; unfortunately it still does not work properly. I did, however, find a sequence that will take me sequentially down the list: right, left, right, right, right. Granted, it's a workaround, but not one I really want to tell a client.

[awoo87]

Jess,

 

In MyDVD Express, I added 6-items to the menu and then clicked on the second item. I got the bounding box but the cursor never changed to a hand. Am I missing something?

 

Hi Frank

I was using using My DVD not the express program but i just tried it and you can still move them left click on the item and you get the red box then put your cusor on the box and it changes to a 4 way arrow keep hold the left button and drag it to where you want it.

[malatekid]

Jess,

 

In MyDVD Express, I added 6-items to the menu and then clicked on the second item. I got the bounding box but the cursor never changed to a hand. Am I missing something?

I'll check it out, I don't have EMC9 app in front of me. I provided the steps based on what I remember.

[aiki456]

If you click on menu item, a bounding box shows up. Put the cursor over that menu item. Once it changes to a hand, hold down the left mouse and drag the object.

 

I haven't tried out Alan's suggestion but post back and let us know.

 

Jess,

 

In MyDVD Express, I added 6-items to the menu and then clicked on the second item. I got the bounding box but the cursor never changed to a hand. Am I missing something?

[malatekid]

How is it that you are able to move menu items?

 

Thanks!

If you click on menu item, a bounding box shows up. Put the cursor over that menu item. Once it changes to a hand, hold down the left mouse and drag the object.

 

I haven't tried out Alan's suggestion but post back and let us know.

[aiki456]

Alan -- good testing!

 

Frank (aiki456) - maybe this is a workaround for your issue?

 

How is it that you are able to move menu items?

 

Thanks!

[malatekid]

Just moved the second menu item to the bottom and the up and down arrows now work the same no cycling between the first and second button when using the up arrow.

Alan -- good testing!

 

Frank (aiki456) - maybe this is a workaround for your issue?

[awoo87]

What is the behavior of the up arrow in the first menu?

 

Just moved the second menu item to the bottom and the up and down arrows now work the same no cycling between the first and second button when using the up arrow.

[aiki456]

What is the behavior of the up arrow in the first menu?

 

It skips over several selections on the way up but does get to number 1.

[awoo87]

I tried that too: the down arrow works fine (it cycles to first after reaching the last button). The one that is erratic is the up arrow. Once it gets to the first title, it cycles between the 1st and 2nd titles only.

 

Just tried that and mine does the same thing as yours.

[malatekid]

I actually have eight titles; six show up on the first page and it puts two on a second page.

What is the behavior of the up arrow in the first menu?

[aiki456]

I tried that too: the down arrow works fine (it cycles to first after reaching the last button). The one that is erratic is the up arrow. Once it gets to the first title, it cycles between the 1st and 2nd titles only.

 

I actually have eight titles; six show up on the first page and it puts two on a second page.

[malatekid]

Hi Guys

 

just tried the wedding & flowers menus on mine added 5 clips & the navigation with the preveiw remote worked as expected push the down arrow & it scrolls down to each one in turn.

I tried that too: the down arrow works fine (it cycles to first after reaching the last button). The one that is erratic is the up arrow. Once it gets to the first title, it cycles between the 1st and 2nd titles only.

[awoo87]

Have at least 3 or 4 buttons in testing.

 

Hi Guys

 

just tried the wedding & flowers menus on mine added 5 clips & the navigation with the preveiw remote worked as expected push the down arrow & it scrolls down to each one in turn.