I Lost My Cd And I Need The Capture Software

[Epic Ticket 0]

I recently completely restored my computer, i lost all my files and such in the process. I need to get the capture software that comes with the CD. I tried to download off this website, but it says that it couldn't locate it on my system. Do I need a new CD? Am I downloading the wrong file? Please help!

The Picture is what I get from the 1.1 service pack.

Edited April 6, 2014 by Epic Ticket

[Jim_Hardin 418]

It isn't a download, you need your CD!

[cdanteek 227]

You need the CD and the paper sleeve the CD came in because the CD-Key is on the back of the paper sleeve.

 

If you registered the software on the Roxio site click here and sign in and see if it shows the product CD - Key for the Roxio Game Capture Software.

 

 

 

Now if you can recover the CD Key but still don't have the disc let us know.

[Epic Ticket 0]

I have it registered on this site, but I still don't have my CD.

[cdanteek 227]

I have it registered on this site, but I still don't have my CD.

 

Keep a eye out for a personnel message, top of the page looks like a envelope.

 

A response might take a day or to for a reply.

[Epic Ticket 0]

So when is that message supposed to show up?

[Guest Rox-Ralf]

I've already sent an email on your email address.

 

Please check it out.

[Epic Ticket 0]

Ok cool I got it, I downloaded it. And I ran into yet another roadblock. When ever I have the usb plugged in to my computer, its get the blank page below. I tried to to the service 1.1 service pack, says the same thing when I tried to download it earlier. I'm also using HDMI, not component. Am I doing something wrong?

 

Also the software works fine when its not plugged in.

[Jim_Hardin 418]

Only note I have on that one is that Windows Media Player MUST BE Installed.

 

Do you have WMP 11 or 12 on that PC?

[Epic Ticket 0]

which one will i need. I don't have it downloaded yet.

[Jim_Hardin 418]

Pick one - you don't ever have to use it, it just has to be there

 

Should it not work, you can uninstall it...

[Epic Ticket 0]

ok so I got it all ready i just recorded a clip. But when I was previewing afterwards. It was glitchy, not really working well. And I was wondering if that was my computer or the gamcap itself. As in do i need a better computer, and if so, what do I need to be "better." Or is it my roxio? I had it for some time now, a little over a year without use.

The problem is solved I just need to know this.

[Jim_Hardin 418]

Glad to hear that resolved the original issue

 

'glitchy' is pretty vague but I think we get the idea.

 

It is NOT the RGC Device in 99.999 % of the cases.

 

Without your PC specs it I would not venture a guess. Post them, like you see many of us have in our signature blocks and if you are pre-Win 8 include your Windows Performance Index ~ that is the big number when you press Win-Pause.

 

That number should be about 3.5 or better

[Epic Ticket 0]

AMD A6-4400m APU with Radeon HD Graphics

4.00 GB Ram

Onboard graphics

 

 

"glitchy" as in it looses color, stutters, and low framerate when the game starts.

[Jim_Hardin 418]

I guess the instructions to Win-Pause to get the needed info were lost???

[Epic Ticket 0]

So how would i find this win-pause? I'm also on windows 8.1, If that could be a factor or not.

[ogdens 85]

Google it ....Win+Pause.

[grandpabruce 88]

So how would i find this win-pause? I'm also on windows 8.1, If that could be a factor or not.

 

On my keyboard, the win key is the start key. It has the Windows logo on the key. The other key, to press at the same time as the win key, is the pause key. You should see what Jim was talking about, when you do that.

[bob da gamer 0]

rox ralf i have the same problem could you help i would appreciate it

i have my key i just need the software

[ogdens 85]

Send him a Private Message

 

 

Hover your mouse over his name (Rox-Ralph in post #9) and click on Send a message.

[Trevor T 0]

I got a new computer, but I can't find my CD. I have the serial number. Any chance I could get help with downloading the software?

[grandpabruce 88]

I got a new computer, but I can't find my CD. I have the serial number. Any chance I could get help with downloading the software?

 

Contact Rox-Ralf in Post #7 of this thread.

 

You could have also read through a multitude of threads, below this thread, to get an answer on your own.

[xFactor Logic 0]

I lost my cd as well is there a way I can get it back as well as videowave

[Jim_Hardin 418]

I lost my cd as well is there a way I can get it back as well as videowave

 

Can you follow the same answer that is posted throughout this Topic?

[grandpabruce 88]

Can you follow the same answer that is posted throughout this Topic?

 

Highly doubtful, it appears.

[zzachariah 0]

Can somebody help me get the software?

I have my key