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tkoband

Videowave Has Stopped Working Nxt Pro 14.0

Question

All other Roxio products work fine. But VideoWave NEVER opens and instead gives me the following error. VideoWave MAY have worked previously, but I don't remember, it's been a long time since I needed to use it.

Please advise, in detail, repair options. NO ROXIO DISK AVAILABLE...PROGRAM PURCHASED AS A DOWNLOAD.

 

 

 

ERROR STATES:

VideoWave has stopped working

Windows can check online for a solution to the problem.

(Choices are...

...Check online for a solution and close the program

...Close the program)

 

**View problem details...

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: VideoWave14.exe

Application Version: 8.0.0.47

Application Timestamp: 50174e1e

Fault Module Name: VWUIControls.dll

Fault Module Version: 14.4.3.40

Fault Module Timestamp: 50174b89

Exception Code: c0000005

Exception Offset: 000a8167

OS Version: 6.3.9600.2.0.0.768.101

Locale ID: 1033

Additional Information 1: a0fa

Additional Information 2: a0fa161ba03fc2d351d80b5fd5f8f308

Additional Information 3: 0a2c

Additional Information 4: 0a2cd209b9266f93e77213a282a17d33

 

Read our privacy statement online:

http://go.microsoft..../?linkid=280262

 

If the online privacy statement is not available, please read our privacy statement offline:

C:\WINDOWS\system32\en-US\erofflps.txt

 

*****************************

MY LAPTOP SPECS:

ACER ASPIRE V3771-6470

Win 8.1

Intel Core i3-3110M CPU @ 2.4 GHz

6.0 RAM

64-bit Operating Sys, x64 based processor

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Should not be an issue but then...

 

Start with a Proper Repair - add nothing, leave nothing out

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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