Jump to content
  • 0
Trexxings

Roxio Media Capture Has Stopped Working

Question

Hello,

 

I am sorry if this is in the wrong place I am not very good with forums.

 

OKAY

 

So,I got my Roxio Game Capture HD Pro a few weeks ago and the software DOES NOT work. When ever I plug in my RGC HD Pro device into my laptop the software crashes when I press Capture. But when the RGC HD Pro isnt plugged into my Laptop the Capture mode DOES work. This is very frustrating and I have searched all over for solutions.

 

After a while, I i just resorted to using another software... Could not find any others.I have countlessly uninstalled and re installed with and without firewall on. I have also repaired with and without firewall on I really want a solution and or another program that SHOULD work with the RGC HD Pro device. Please Help. I will post my Log Files if needed.

 

If what I said makes not sense to you here is an example <3

 

RGC HD Pro is plugged in, Capture mode does NOT work

 

RGC HD Pro is NOT plugged in, Capture mode DOES work

Share this post


Link to post
Share on other sites

4 answers to this question

Recommended Posts

  • 0

Don't click on the Topic Solved button. It obviously isn't solved, and when you click on it, your post disappears, if you are the only one who has posted in your thread.

 

Your post will now reappear.

Share this post


Link to post
Share on other sites
  • 0

You have the wrong drivers installed...

 

With the software OFF (not running), insert the RGC Device then Delete the Roxio entry in your Device Manager.

 

After that, follow these steps:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

I am curious, what software were you using to capture with?

  • Like 1

Share this post


Link to post
Share on other sites
  • 0

You have the wrong drivers installed...

 

With the software OFF (not running), insert the RGC Device then Delete the Roxio entry in your Device Manager.

 

After that, follow these steps:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

I am curious, what software were you using to capture with?

VirtualDub and I Tried XSplit but that one costs money and... I am on a budget XD

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×