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BWDarkness

Capture Software Crashes Instantly

Question

Hello,

 

I am trying to figure something out that I have been having issues with since I started using my RGC HD Pro. When I open the software that brings up the capture and edit buttons everything is fine. I am then able to use the edit and share feature, however, when I try to click on capture the window comes up and instantly it crashes and I am given a window that says "Roxio media capture has stopped working."

 

Windows does not show that a solution is available to I thought I would write here.

 

My computer specs are as follows:

Windows 7 Home Premium 64 bit

AMD A10 5800k 3.8GHz processor

DirectX 11

Plenty of space

and I have explorer 10 installed

post-111095-0-44308500-1401321399_thumb.png

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11 answers to this question

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Let's try a through repair...

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

When the Install competes, turn your AV & Firewall back on and reboot.

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Do the Repair again...

 

In cases like this, it usually a Registry Cleaner that is wrecking the install... It may be part of your AV but you can turn it off. (they do more harm than good ;))

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So I have narrowed it down to while trying to record PS3 and found that the input is set to HDMI in the capture software but I am using component. This is causing it to crash right away. Is there any way to switch it outside because I can't get into the capture portion.

Edited by BWDarkness

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If software crashes it is because it is not written correctly or is not installed properly...

 

It works for everyone else, so we know it is written right!

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