Jump to content
  • 0
Sign in to follow this  
peterzap

Photo Suite

Question

I installed and re-installed NTX 2 with Photo Suite. It crashed when I try to open a picture file, or if I go through Explorer and open picture that way, it crashes on Save. I bought the program in December, did not use it for photos but video, now it's out of warranty and, more or less useless.

Share this post


Link to post
Share on other sites

10 answers to this question

Recommended Posts

  • 0

Might want to start with a Repair???

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

Share this post


Link to post
Share on other sites
  • 0

What is the file extension for those images (photos)? Where did you get them? Are they on your hard drive or still on the memory card?

Share this post


Link to post
Share on other sites
  • 0

I identified the problem: PhotoSuite will crash of the photo, jpg, resides on an external drive (WD). Experimented with another WD external drive and the result was the same. CRASH. When I moved the photo to my "C" drive desktop, the program worked fine. What could be the cause?

Share this post


Link to post
Share on other sites
  • 0

More detail: I open/start the program, go to open in PhotoSuite (looking for my photo file), it shows the external drive, I see the folder (My pictures), I see specific folder with the photo, I click on the photo, - white screen - after a while the computer suggest either to look for solution on internet ( :o) or close the program.

 

In reverse, I can go to Windows Explorer, find the photo on the external drive, request to open it with PhotoSuite. The photo opens in PhotoSuite, I do my cropping, and when try to save or save as, the white screen - see above.

Share this post


Link to post
Share on other sites
  • 0

Update: The external drives referred to previously, one external is on USB 2, the other on FireWire. :o( ...

 

I have another internal drive and moved the file there. It opened the photo and saved flawlessly. When I tried to move the edited photo already saved to my external USB connected drive, the program crashed. Now we recognize the problem, but we don't know why.

 

Here is the crash info:

Problem signature:

Problem Event Name: APPCRASH

Application Name: PhotoSuite15.exe

Application Version: 15.5.0.16

Application Timestamp: 520ee984

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.18409

Fault Module Timestamp: 53159a86

Exception Code: e06d7363

Exception Offset: 0000c42d

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Edited by peterzap

Share this post


Link to post
Share on other sites
  • 0

Have you tried the repair yet? Sometimes it takes more than one attempt.

 

Do you have a linksys network card (googled for that error).

 

Is you OS up to date?

Share this post


Link to post
Share on other sites
  • 0

Steve is right, you detailing all the examples that happen but it is only on YOUR PC :huh:

 

I can add or drag and drop from an external drives with no issues:

 

post-39730-0-43318500-1402328531_thumb.jpg

 

post-39730-0-18371900-1402328534_thumb.jpg

Share this post


Link to post
Share on other sites
  • 0

Thank you, guys, for sticking with me.

 

Jim, When I open Roxio, click on the external drive, folder and photo - the program crashes.

 

sknis,

Have you tried the repair yet? Tried previously, will try again ...

Sometimes it takes more than one attempt. - What I am using is a clean new installation.

Do you have a linksys network card (googled for that error). - I am not sure what are you referring to. I have cable modem to Liksys router WRT54G to Dell Studio to external WD drive via USB 2. There is no wi-fi involved, it's all cabled.

Is you OS up to date? My Windows 7 update is on all the time ...

Thank you again.

Share this post


Link to post
Share on other sites
  • 0

I googled for that error and found that some people had that kind of issue.

 

Did you install the program as an administrator and not in an emulation mode?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×