Render Gets Stuck At 99%

[HeyyRisee]

My rendering gets stuck at 99%, I've tried almost every render and none works. I have been looking around and I can't find a solution for this problem. I've tried using software instead of hardware, different rendering settings, restarting computer, cut it at the end, tried with multiple videos and none of these worked.

[HeyyRisee]

No, Right Here!

 

I have not received anything.

[Jim_Hardin]

Strange???

 

I sent it along to another but being the weekend now

 

In any case KEEP reminding me

[HeyyRisee]

Well I see it this way...

 

It has to be software and we fixed the software, so what else is left?

 

I will pass it along, keep an eye for a message in the upper right corner ~ could be a couple of days.

 

When will this pop up? Like when I open the Roxio ''menu'' or in VideoWave?

[Jim_Hardin]

That is some progress

 

WHAT is the issue now, the 99% point?

 

Are these New Captures?

 

How Long are they?

 

Within the VideoWave software, have you set Tools - Options - Render to 'Software'? (it defaults to Hardware and can make a big difference)

[HeyyRisee]

Keep talking to Roxio, directly. You aren't doing that by posting in these forums. No one here can help you.

Then why does he say I will get a message? To make me wait for 15 days for NOTHING?

[grandpabruce]

Then why does he say I will get a message? To make me wait for 15 days for NOTHING?

 

I have no clue why they haven't contacted you. Jim was only trying to help you by letting one of the Roxio folks know your problem. He has no control over whether or not someone contacts you.

[HeyyRisee]

I wish it were that easy... but phone support was dropped about 2 years ago

 

You may have more rights in your country or through the EU than we do.

 

Let us know.

Great, I have no idea where I can find support, there's NO support from my country. So what do I do now? Throw away my Roxio? Yeah sure.

[HeyyRisee]

Gotta have a disc for the 3^rd step

 

This is a problem that can be a bit elusive...

 

I am assuming that the clips are your own captures and not some files you found on the web

 

Either way, if it is not the file (playing the file means Nothing!) then it is the software and that can only be refreshed by a Repair

 

 

Okay I will get my disc tommorow and I will comeback if it worked, and yes I have recorded the files myself.

[HeyyRisee]

That is some progress

 

WHAT is the issue now, the 99% point?

 

Are these New Captures?

 

How Long are they?

 

Within the VideoWave software, have you set Tools - Options - Render to 'Software'? (it defaults to Hardware and can make a big difference)

Yes, the issue is the 99% render problem

 

Yes, these are new captures and

They're about 10 seconds long since I just wanted to try it out.

 

Also I have tried putting it to Software and there's no result.

[Jim_Hardin]

Great, I have no idea where I can find support, there's NO support from my country. So what do I do now? Throw away my Roxio? Yeah sure.

 

No don't give up...

 

You have listed TWO different problems ~ one with render the other with capture

 

These are in no way related!!!

 

The capture is taking place BEFORE your RGC Device.

 

The render issue IS your PC or the Software Install.

 

It might be interesting to try a different software? HERE is a link to one that is free but limited to a 2 minute download. See what that does

[Jim_Hardin]

Well I see it this way...

 

It has to be software and we fixed the software, so what else is left?

 

I will pass it along, keep an eye for a message in the upper right corner ~ could be a couple of days.

[HeyyRisee]

Still haven't got ANYTHING, my inbox is literally dead.

[Jim_Hardin]

It will be there but think 'speed of glacier'

[HeyyRisee]

And HOW do I contact support then? I can only find these support groups and some Q&A's.

[Jim_Hardin]

See the button for Support up top?

 

Click it

[Jim_Hardin]

Great!

 

Keep us updated, I would like to see this resolved almost as much as you would

[HeyyRisee]

See the button for Support up top?

 

Click it

So you're saying that I need to call this number? 1.952.646.5132

[HeyyRisee]

So now i have another problem, I followed all your steps and plugged it in by following the tutorial in the program. As soon as I enter the recording software it looks like this:

 

 

 

I have picture on my TV but not in the program.

[Jim_Hardin]

I wish it were that easy... but phone support was dropped about 2 years ago

 

You may have more rights in your country or through the EU than we do.

 

Let us know.

[HeyyRisee]

So, another update:

 

I tried reinstalling everything and I got my recording back as normal, now there's no display problems.

Now there's still one problem.. The render problem, I still can't render in VideoWave,

 

 

 

My computer specs is:

CPU - AMD A10 7700K APU with Radeon R7 Graphics 3.40GHz

GPU - Asus Radeon HD 7770 1GB

RAM - 8GB

OS - Windows 8.1 64-bit (6.3, Build 9600)

[HeyyRisee]

I still haven't got ANYTHING can I please get some help with my issue? I'm starting to dislike Roxio. Pretty sad that you pay so much for something that doesn't even WORK. Please FIX IT.

[grandpabruce]

I still haven't got ANYTHING can I please get some help with my issue? I'm starting to dislike Roxio. Pretty sad that you pay so much for something that doesn't even WORK. Please FIX IT.

 

Keep talking to Roxio, directly. You aren't doing that by posting in these forums. No one here can help you.

[Jim_Hardin]

No, Right Here!

 

[Jim_Hardin]

Do a proper Repair!

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[HeyyRisee]

Do a proper Repair!

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

Is there anyway in doing this without the disc? I don't have my disc at home at the moment but if it's necessary I will get it.