Won't Work

[Cliosull]

I have now installed this programme on two computers - both attempts have been unsuccessful.

 

The first - a Dell Vostro with Windows XP. On this, I can see the video that I wish to capture but unfortunately the Roxio window is the wrong size and won't show the record button. When I try to rectify this, the programme freezes completely and nothing at all will restart the programme - or the computer - necessitating a complete reboot. I have tried to uninstall and reinstall the programme, restart the computer and also run the repair function more than once.

 

The second - a Dell Inspiron running on Windows Vista. On this computer, the Roxio window is the correct size and I can see the record button but it says that there is no video imput - despite it being the same connection and vhs player used. When I exit from the programme, a warning notice appears saying that the programme has stopped working. Again, I have unistalled and reinstalled and run the repair and restarted the computer. Nothing seems to work.

 

I'm looking for help.

 

Thanks

[grandpabruce]

I have now installed this programme on two computers - both attempts have been unsuccessful.

 

The first - a Dell Vostro with Windows XP. On this, I can see the video that I wish to capture but unfortunately the Roxio window is the wrong size and won't show the record button. When I try to rectify this, the programme freezes completely and nothing at all will restart the programme - or the computer - necessitating a complete reboot. I have tried to uninstall and reinstall the programme, restart the computer and also run the repair function more than once.

 

The second - a Dell Inspiron running on Windows Vista. On this computer, the Roxio window is the correct size and I can see the record button but it says that there is no video imput - despite it being the same connection and vhs player used. When I exit from the programme, a warning notice appears saying that the programme has stopped working. Again, I have unistalled and reinstalled and run the repair and restarted the computer. Nothing seems to work.

 

I'm looking for help.

 

Thanks

 

On the XP computer, change your DPI Settings to 96 DPI, and see if that makes a difference.

[Cliosull]

Thanks for the advice. I can see the screen correctly now. ... It's still freezing though...the whole computer completely freezes.??

[sknis]

Are you using a SCART adapter? If so, you may have the wrong one.

[Jim_Hardin]

I would not think the SCART Adapter would cause the Program to freeze... but you never know

 

Check into that and try a proper repair as well:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your Roxio Capture Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.