App Crashes When Exporting To Computer (Uknown Error)

[pec0085]

Application seems to work fine until I try to export to computer (regardless of format). It will run for 5 min and get 10% complete then crashes and provided the "unknown error. Application will close at this time". It writes the file in WMV format but it is not the complete video. It did work once but I think it was a fluke. Is there a setting or process I need to follow that is not documented?

 

Thanks for your help

[Jim_Hardin]

Is the PC you are installing on connected to the Internet???

(during the install)

 

A little variation on the install goes like this...

 

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your Roxio Capture Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio. (it may not show any)

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

[pec0085]

thank you. I will try this and get back to you with results

[pec0085]

Jim,

 

I spent 2 hrs on the phone with support last night where they attempted to install several times following a process similar to what you proposed. It is pointing to an incompatibility issue with windows 8.1 and they submitted it to engineering. Are you seeing similar problems from others running 8.1?

[pec0085]

I followed the instructions you provided and I get the same and still receive the error when I try to do and export to Computer (WMV format).

[Jim_Hardin]

Sorry that didn't work!

 

Now we need to look deeper

 

Describe your PC, like I have in my signature block.

 

Describe your Project, total time and source (capture or import from files)

 

Run the Repair again, it may actually take a couple of time to work.

 

After that try another format, mpeg or something like that.

[pec0085]

I have since tried to uninstall and reinstall application. It apparently uninstalled but when I tried to reinstall, it says that the install was interrupted and to try again. Now I cannot even install the application. I am running on a Samsung Series 5 Ultra, Win 8.1, 8GB mem, 64 bit, intel I5. Now I am really confused and any help you can provided would be appreciated

[Jim_Hardin]

Not at all, I have run it on several 8.1 machines now...

 

You did not answer me about Internet!

 

There is an error in your file indicating it could not reach the Roxio Server, which is why I asked.

 

If has been some time since I ran the install and watched it closely IF it asks to Update near the beginning, choose No.

[Jim_Hardin]

Going to need to see the Install log files...

 

Different product but procedure to find and post is the same ~ HERE

[pec0085]

here is the most recent log file from a failed install

VHSTODVD_30_Install.zip

[Jim_Hardin]

Best bet would be to do a proper repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your Roxio Capture Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.