Nxt Loads 1St But Not After

[robertschmidt]

Hi,

 

 

Have installed NXT 2 (not pro). When I click on the icon the 1st time - everything loads fine, and I see the app listed and running under the apps 'group' in taskmanager (Windows 8.1 Pro).

The problem seems to be on exiting the program. On exit, in taskmanager, I see Roxio creator(32, but this is a 64 bit system) move from the app group to the backround services grouping.

If I attempt to restart roxio after that, I see it load another backround service roxio creator, but nothing ever actually loads, and don't see it listed in 'apps' grouping.

 

 

If I then end both runninb backround tasks, roxio with again load and run fine. I don't really want to use that routine every time I want to use Roxio. Any suggestions?

 

 

I have reloaded - repaired - reinstalled completely - made sure Windows is fully updated. DirectX is also current. Can't figure out what to try next?

 

 

Have enclosed 3 screenshots of taskmanager. The 1st is intial load where everything works - the 2nd after exiting the program, and the 3rd in trying to run roxio again after the 1st run and exit.

 

 

Any help appreciated.

[robertschmidt]

LOL - to bad the help isn't as plentiful.

[Jim_Hardin]

You do digress

[Jim_Hardin]

There is plenty of help but we are not familiar with your PC error - this is not a Roxio issue.

 

I have done several Win 8 & 8.1 installs and not a single one behaves as yours. I would suggest 2 possible approaches.

 

First would be to Restore to a pre-Roxio date. Then run for a few days to make sure all is actually well.

 

Then do a more substantial install:

 

This is extensive, but it what I suggest...

(Add Nothing! – Skip Nothing!)

 

(IF NXT survived the Restore)

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

 

 

Just so you know, the "Digital Guru" is a system assigned title... It come, without choice, after some number of posts. It is NOT a title any of us would have chosen on our own

[robertschmidt]

It is an interesting idea but it would apply to everyone who has one of those systems, yet you seem to be the only one who had that issue???

 

Still, it would be worth making a note of when someone is having issues

 

 

Just thought I'd follow up on this.

 

I may not be the only one having this problem - I may be the the only one that.

 

a. reported it here

b. took the time to find the problem and a way to get it to work.

 

I don't see a lot of activity on the boards, so I assume a lot of people who have problems don't come here, or report them here.

 

I also noted that this is what I found fixed MY problem, and that someone else's mileage may vary - but if one person finds this

useful, I'm satisfied.

 

Also, a lot of people may be seeing that their problems aren't being addressed even when they are absolutely discovered,

defined, and have been identified a long time ago (the mp3 multiple tagging bug), and if they have issues, choose to

quit using that product and move on. That's something that's unfortunate - but common these days - when there are

alternatives. When I pay for a product, and parts of that product that I PAID for don't work - and the company is aware

of that failure - it doesn't matter how insignificant they feel that bug is - something I'm paying for doesn't work - and

that's the bottom line.

 

Would you buy anything that has know bugs, and a manufacturer, being aware of that bug - does nothing? Look

at the GM fiasco with ignoring the ignition problem. In the arena of software - it doesn't take much to make a

company insignificant quickly.

 

But, I digress. My problem is fixed as far as getting this program to properly load and unload now - and although

I'm unhappy that I'm paying for some functionality that I use that doesn't work - that's a situation that I will

evaluate when I make future purchases - and where my dollars get spent.

 

I sure would like ot see an actual ROXIO representative respond, but I don't think I'll hold my breath over

it.

[robertschmidt]

There is plenty of help but we are not familiar with your PC error - this is not a Roxio issue.

 

I have done several Win 8 & 8.1 installs and not a single one behaves as yours. I would suggest 2 possible approaches.

 

First would be to Restore to a pre-Roxio date. Then run for a few days to make sure all is actually well.

 

Then do a more substantial install:

 

This is extensive, but it what I suggest...

(Add Nothing! – Skip Nothing!)

 

(IF NXT survived the Restore)

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

I own Pro V3.08

 

Create a New User Account with Administrator Privileges.

 

Check

 

Turn OFF any A/V & Firewall.

 

Check

 

Reboot and log on to that new account.

 

Check

 

 

Copy your entire disc to a new folder on your HDD.

 

Check

 

 

In that new folder, right click on Setup.exe and select Properties.

 

 

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

 

 

Check X5

 

 

 

Just so you know, the "Digital Guru" is a system assigned title... It come, without choice, after some number of posts. It is NOT a title any of us would have chosen on our own

 

 

I knew that - I think I mentioned I'd been in the business for a very long time - pretty proficient at these new fangled discussion bds - but I think you missed my point. No problem

 

 

 

 

 

 

Appreciate your input here, so let me recap. I did all the above (twice), same results.

 

I then figured what the heck, I'm in it this far, might as well go all the way. SO, I reformatted the drive, reinstalled Win8.1 Pro from

scratch, installed all updates - made sure all drivers were either up to date or current with another system that was similar that worked

(I forgot to mention that I did successfully install this in a mirror system with everything the same with the exception of the 6 core processor

in the failing machine), AND then installed Roxio.

 

No luck - same eventual problem. HOWEVER, what I did notice along the way was that ROXIO seems to basically batch its' routines and

various parts (no big deal, every major software does that) without verifying success of the last module before moving on to the next (which

is NOT usual. So, trying to install, I monitored processes, and noticed that sometimes different parts to the install (and not the same module

each time) would fail. Sometimes something simple - like not creating the Icon on the DT. Other times more important aspects - such as

incomplete installation of Direct X, etc.

 

 

So, it seems that Roxio doesn't always handle the faster processors on installs, and doesn't verify it's installation. What I did was to finally

run the install - and before proceeding once initially launched - I set affinity to 1 core only for the install.

 

Tested that 4 fimes on 2 different machines - core 6 (the failing system_ and core 8. BOTH were 100% successful every time.

 

 

Bottom line - if you're hving problems with installing Roxio - try limiting the install to 1 core. I didn't see this problem on any

dual, tris, or quad processors - but it sure made a difference on anything bigger - and since affinity only applies for the current

process when manually set - nothing to 'switch back to' when completed. And it really doesn't slow the install down 1 bit because

I don't think the install process/modules were every set up to take advantage of multiple cores anyhow.

 

 

That's my experience - and your mileage may vary - but it worked every time after that.

 

 

Now if Roxio would get off their thumbs and fix the 'gractenote - MP3 tagging function' which is one of the things I did like

about them - and found unique amongst others......

 

 

Anybody know, tried or succeeded in tsomehow 'porting ' the old tagging module from creator 8, which did work - into NXT?

 

I see/understand that this 'bug' has been identified for a long time with no action - so I'm not holding my breath that they're going

to fix it. I tried to send them an email about that - but it seems the ONLY way to contact or make their support aware of any

problems is to either pay them (lol) or register your product - which I'm not going to do at this time. Fancy that - if I or someone

else finds a MAJOR bug or problem that they'd like to report - you can't do it.

 

 

Thanks for the actual response here - it actually led me to do a lot of testing and for me it seems to have led to a solution

I can live with - or at least feel comfortable that will work in most cases.

[robertschmidt]

But to sum up - I do think it's a ROXIO issue btw - since 6-8-12 core systems have been around a long time,

and systems in excess of 4GHz too - so the resposible thing to do is make sure the install verifies.

 

 

If nothing else - they should make that option part of the install - where in slower systems you

might want to take a chance in not doing a complete verification - but in faster systems it can

be used and won't even show any real noticeable increase in install time.

 

 

Anyhow - I've always felt taking a little more time and getting it right was always the better

choice than going fast and hitting a wall.

[robertschmidt]

Thanks again Jim H - I do appreciate when someone offers help, and like to make sure that recognition is given when it should be.

[Brendon]

Bottom line - if you're having problems with installing Roxio - try limiting the install to 1 core. I didn't see this problem on any

dual, tris, or quad processors - but it sure made a difference on anything bigger - and since affinity only applies for the current

process when manually set - nothing to 'switch back to' when completed. And it really doesn't slow the install down 1 bit because

I don't think the install process/modules were every set up to take advantage of multiple cores anyhow.

 

Thanks very much for reporting results from your thorough and logical testing. There are few here who would have the equipment or the patience to do that comparative work, and there are a number who would consider that if a fault doesn't show on their own system then it must be a customer error.

 

I tried to send them an email about that - but it seems the ONLY way to contact or make their support aware of any

problems is to either pay them (lol) or register your product - which I'm not going to do at this time. Fancy that - if I or someone

else finds a MAJOR bug or problem that they'd like to report - you can't do it.

 

You may have missed the feedback button in the help system. It doesn't exactly leap out at the user.

 

 

The feedback form this sends you to, seems to be aimed more at design and engineering than folks employed to read scripts to users on the helpdesk. It could be a good place to send a note about your experiences with installing on multicores, or the systemic tagging failures.

 

Regards,

Brendon

[robertschmidt]

Thanks very much for reporting results from your thorough and logical testing. There are few here who would have the equipment or the patience to do that comparative work, and there are a number who would consider that if a fault doesn't show on their own system then it must be a customer error.

 

 

 

You may have missed the feedback button in the help system. It doesn't exactly leap out at the user.

 

 

The feedback form this sends you to, seems to be aimed more at design and engineering than folks employed to read scripts to users on the helpdesk. It could be a good place to send a note about your experiences with installing on multicores, or the systemic tagging failures.

 

Regards,

Brendon

 

 

Thanks for the tip. I hadn't looked or even considered that they would put that there, but I'll be sure to use that.

 

Interesting to me that they wouldn't have a general support/contact email addy to use though. I RARELY buy something that I can't ask or contact

the company with any questions about the product they're offering and the needs I have - and having to buy the product just to do that

isn't my idea of a good idea. Someone posted they didn't think I lliked Roxio too much, or that maybe I'm being harsh in my criticisms about them.

Fact of the matter is, I REALLY liked roxio - creator classic was a breeze to use, I used the mp3 tagging util (having 200GB of music there was

always a use for it), and importing audio and converting it was simple and straight forward. I gladly recommended roxio to a lot of my customers

because of its' ease of use and the ease of training someone not so savvy in it's use.

 

I can't say that anymore, and I'm sorry to see happening. Maybe roxio needs to hear more from people like me - who aren't on the bandwagon

just because it used to be a great program. I'm still here using it (or trying to), so I haven't given up on them - but they're getting close. In that

case they lose me and any future recommendations. I realize that may not be a big deal, couple hundred sales a year or so - little fish in a

big pond and all - but I also have 1 customer that's 10,000 seats. That may be something that is noticeable - if I were not only not to recommend

that path, but possibly recommend against.

 

It's just too bad. But when I see threads MONTHS old identified and verified bugs, and they are not addressed or even acknowleged, I get

a little discouraged.

 

Again, thanks for the tip.

 

 

 

But, I thank you for the guidance and will be using it in this case.

[Jim_Hardin]

It is an interesting idea but it would apply to everyone who has one of those systems, yet you seem to be the only one who had that issue???

 

Still, it would be worth making a note of when someone is having issues

[cdanteek]

I see Roxio creator(32, but this is a 64 bit system)

 

Roxio is a 32 bit app and install in Program Files (x86) on the C drive.

 

I'll have to boot into W-8.1 and check that for you, I hate W-8!

[robertschmidt]

I get that, and it's installed as such. But I just mentioned that this is a W8.1, 64 bit system.

 

I have several 32 bit apps that get along just fine.

[Jim_Hardin]

Curious??? Your Roxio Icon indicates you do not have NXT 2. But then mine is NXT 2 Pro...

 

It does work fine in my system, (this is shutdown and 3^rd startup of Roxio today:

 

 

 

If you right click the Roxio Icon in your Task Bar does it come up?

 

If you right click there is there an option to Restore or Maximize?

 

 

First order would be to do a Proper Repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[cdanteek]

If you right click the Roxio Icon in your Task Bar does it come up?

 

A background process won't have a icon in the Task bar.

 

Checking my W8.1 with Creator NXT2 Pro it closes out of Processes and background process too.

[robertschmidt]

I've done the repair - with everything turned off. Your Pro shows a slightly different icon than Nxt - but that shouldn't be unusual.

 

And Dig Guru is correct, when running as a background process there is no option to maximize or even switch to that process.

[robertschmidt]

Looks like I'm not alone