Capture Isn't Working Properly (New Issue Not Listed On This Site Before)

[ShadowArchAngel]

Okay So I am back LoL and I have a new issue that had begun after re-installing the video editing software. The issue is irritating and hard to explain so bear with me on this but whenever I launch the Video Capture screen and try to capture gameplay it only loads up 2 seconds even though I captured for a good 8 minutes plus when I launch the capture window the preview screen has these rainbow colored bars that run across the screen they look like the ones that would be for an emergency broadcast if you know what I'm talking about..? So any help to get this issue solved would be very much appreciated. (Issue source THEORY: Maybe the Software I re-installed was corrupted? or something?)

[Jim_Hardin]

A slightly more extensive version of Repair is in order:

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

[ShadowArchAngel]

A slightly more extensive version of Repair is in order:

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

Thanks Jim_Hardin I will try that I do not have the disc but I did get a download link to install the software so yeah haha but I will do that now and see if that works hopefully you just ended my final issue once and for all

[ShadowArchAngel]

Hello (Again *sigh*) I have yet Another Obstacle in my path to getting my RGC Device to function properly and entirely and this obstacle is an easy fix I would hope even though I no longer have the Disc for the Software with the Product Key. (I Do have the software on a usb drive though so I just need the product key for my device) Also I have my device and can Provide a serial number that is on the back of my RGC device if that would help prove ownership and I'll repost this image as another form of proof. Please I Need help with this as soon as possible Thank you and good day My Roxio Game Cap HD PRO Serial Number : XXXXXXXXXXXX

 

 

Edited to remove the Serial Number. We aren't Roxio, so posting it here will not help you.

[Jim_Hardin]

All that information has been posted in the INSTALL/UNINSTALL/UPDATE Forum, HERE

[ShadowArchAngel]

All that information has been posted in the INSTALL/UNINSTALL/UPDATE Forum, HERE

Fu... I guess I have a useless Capture Card I never had any of that Info because my Aunt got it for me on my B-day :/ Son of a dumbledore I have no way to provide the Info for the Company that the link directs me to I have seen that post already and I won't be able to get any of that info seeing my Capture card was gifted to me as of 2013 August 7th

[ShadowArchAngel]

All that information has been posted in the INSTALL/UNINSTALL/UPDATE Forum, HERE

Thanks For taking time and effort to assist me Jim_Hardin at least I know all I can do with my capture card is sell it.... oh wait ;-; what do I do with it if I can't use it or sell it?

[Jim_Hardin]

Thanks For taking time and effort to assist me Jim_Hardin at least I know all I can do with my capture card is sell it.... oh wait ;-; what do I do with it if I can't use it or sell it?

 

HOW do you possibly reach that conclusion

 

If you don't take care of your disc, there is a path to get a download...

 

If you don't have your License Key, you can look it up here anytime...

 

IF you failed to register it here you fall into the Darwin Category

 

You can only be in 1 or 2 of the above, so where are we at now?

[ShadowArchAngel]

I never registered it and I already recieved a downlaod link for the software it's the Licensce Key that would be located on the Disk Sleeve that I need but I have neither the access to check the order info or the Original Packaging so If I am reading correctly I fall into the Darwin Category regretfully

[ShadowArchAngel]

I never registered it and I already recieved a downlaod link for the software it's the Licensce Key that would be located on the Disk Sleeve that I need but I have neither the access to check the order info or the Original Packaging so If I am reading correctly I fall into the Darwin Category regretfully

HOW do you possibly reach that conclusion

 

If you don't take care of your disc, there is a path to get a download...

 

If you don't have your License Key, you can look it up here anytime...

 

IF you failed to register it here you fall into the Darwin Category

 

You can only be in 1 or 2 of the above, so where are we at now?

Darwin Category I guess ;-;

[cdanteek]

Darwin Category I guess ;-;

 

Follow the advice in this post #14 to contact Rox-Ralf, see if he can help you..

 

http://forums.support.roxio.com/topic/90161-roxio-nxt-reset/#entry454242