Videowave Has Stopped Working

[SteveMack]

I got this software a few months ago and it was working perfect, i could edit and capture no problem. Last week when i went to edit previous clips I got this " VideoWave has stopped working, A problem caused the program to stop working correctly, Windows will close the program and notify you if a solution is available" . I can still capture footage but cant edit, Help me!! Dell Inspiron 1720, 32bit, WSP2

[SteveMack]

Hi Jim,

Thanks for the advice, i just tried that and the problem is still here, I will try once more and keep you updated

[SteveMack]

Did it again, i turned off Firewall and AV, Still have issue

[Jim_Hardin]

Keep doing it!

 

Sometimes it take up to 3 attempts before it takes

[SteveMack]

I have tried it nearly a dozen times by now and still not fixed, if i uninstall and re-install could that fix it?

[Jim_Hardin]

Worth a try!

[Jim_Hardin]

A proper repair would be the first thing to try.

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.