Initial Setup Help

[KlutzGaming]

I have tried to setup the Roxio Game Capture HD PRO multilple times, I have turned off my Anti-virus and Run the setup as an administrator, I have also checked none of the properties are ticked, Could you please help me out? I really need to start using my Roxio Game Capture HD Pro again! P.S: This is the message I get - Roxio Game Capture HD PRO setup was interrupted. Your system has not been modified. To install this program at a later time please run the installation again.

 

Click the Finish Button to exit the wizard.

 

Thanks in Advance.

[Jim_Hardin]

I can't search a picture

 

Go back to the Posting and follow the instructions

 

Plan B HERE

[KlutzGaming]

That did not work.

[KlutzGaming]

Those are the log files.

LogFile 14-07-10 20-20.zip

[Jim_Hardin]

Ah the naging 1603 Incompatible Suite error...

 

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

[Jim_Hardin]

That did not work.

 

That is all there is...

 

redo it or format c:\

[KlutzGaming]

I posted the Log Files above, please get back to me ASAP

[Jim_Hardin]

See that link at the bottom about the "Log File"???

 

That is what we need to see

[KlutzGaming]

I could not locate where the file was saved so here is a screenshot. If that is not enough, could ypu help me find where the files would be saved?