Installed Ok But Not Working

[WilsonSB]

I'm a newbie here and not super computer savvy, sorry. Had a friend over to have a quick peek who is more up on things than me, but he couldn't seem to figure out. Getting frustrated as I see you have to pay to get any proper help from Roxio. What's up with that?

 

I bought this product yesterday and installed no problem on our pc HP Intel® Core ™2 Duo CPU E8400 @3.00 GHz 3.00 GHz RAM 4.00 GB 64 Bit OS - Win 7 Home Premium (not sure if I'm missing any key info here). Connected everything up as instructed. Get as far as the page where you should be able to preview video, but does not detect video signal and crashes (blue screen that indicates something about display driver but goes by so fast I can't read.)

 

I tried uninstalling & reinstalling, but keeps crashing. Anyone have any suggestions? Thanks.

 

 

Here's the problem event info:

 

 

Problem signature:

 

 

 

Problem Event Name: BlueScreen

 

OS Version: 6.1.7601.2.1.0.768.3

 

Locale ID: 1033

 

Additional information about the problem:

 

 

 

BCCode: 116

 

BCP1: FFFFFA80043AA010

 

BCP2: FFFFF880040187F0

 

BCP3: FFFFFFFFC00000B5

 

BCP4: 000000000000000A

 

OS Version: 6_1_7601

 

Service Pack: 1_0

 

Product: 768_1

 

Files that help describe the problem:

 

 

 

C:\Windows\Minidump\071014-19640-01.dmp

 

C:\Users\User\AppData\Local\Temp\WER-44678-0.sysdata.xml

 

Read our privacy statement online:

[Jim_Hardin]

Let's try a proper repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your Roxio Capture Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[WilsonSB]

Thanks for the help, Jim, will try that out.

[WilsonSB]

Well, I tried all that in the order as suggested, to no avail. The repair wouldn't work.

 

Uninstalled/Installed after disabling AV, Firewall, etc. and changing settings (We use Norman Security Suite and I can't disable the "Intrusion Guard" - can only Uninstall, won't let me "disable". Driver Installation is set to "Allow", but There are 2 items set to "Deny" so I changed them to "Allow"

1. Physical Memory Access (32 bit only) "By manipulating physical memory directly, an application can perform tasks normally protected by the operating system. What should the intrusion guard do if an application attempts to access physical memory?"

2. Load and Execute Driver (32 bit only)

"A malicious application can attempt to load a system driver without installing it first. What should the intrustion guard do if an application attempts to perform an operation to load and execute drivers directly?"

 

Anyway, at one point I thought it was going to work after I had plugged in the Video Capture USB, but a soon as the Windows Update installation screen showed it was complete, it crashed. It seems as soon as I plug that thing in, it crashes. Yet under the devices & printers it says it's working fine. I tried to update the driver software, but it just keeps searching online & nothing happens so I gave up with that.

 

No sure where to go next.

[Jim_Hardin]

I was a little rushed before... Maybe you could get someone else to install and then test it on another PC??? (always install FIRST before plugging in the Capture Device!).

 

This way it will help isolate the issue

 

In the days of Christmas Past, AV often cause install issues. I always install my products with them ON as a test of the Installer On the other hand, I keep my AV on a tight leash allowing it VERY few decisions.

[Jim_Hardin]

"Device is Working" means only that a driver for the device was installed ~ doesn't even have to be the right driver In short - it means NOTHING AT ALL

 

Unless someone has something else to suggest, I would Remove the AV software then do the procedure listed above.

[Jim_Hardin]

GREAT!!!

 

That is on the bottom of my fix it list...

[WilsonSB]

Thanks again Jim. It appears I jumped the gun & realized I can get support from Roxio/Corel, whatever they are, within 14 days of registering. Sent message last night & they set up a case. Waiting to see what they say, but that's a good idea to try on another computer. Thanks again for your time & assistance. Much appreciated. Will let you know what they say or when I try out on another PC.

 

PS: As for plugging in the device, yes I did the installation each time prior to plugging in device. My friend advised that as well.

[Jim_Hardin]

Great!

 

I hope they can fix you up.

[WilsonSB]

Just an FYI - My issue has been resolved through Corel Support. Suggested an MSCONFIG and disabling Microsoft Services, but that didn't solve it, so then they requested my DirectX file and upon reviewing, suggested setting up a new user admin account and install from there, and that fixed the problem.

 

Thanks again for your help.