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Hello ,

 

A week ago i recieved my Roxio Game Capture HD.

So i put the software disk in than install it and than when it was finished i plugged my roxio game capture HD in.

When i press on the Roxio Game Capture Software Icon , i get a screen that saiys "Capture" and "Edit & Share".

When i plug my Roxio Game Capture HD in and click on "Capture" the program keeps loading and loading until forever.

( I Also noticed when i plug it in many drivers of my computer are getting slow like my Wifi ).

And when my Roxio Game Capture HD is unplugged and i press capture than i get the regular screen.

( its saiys without the roxio plugged in: "Input: No Input" "Signal: "No Signal".)

 

I already tried to repair it without the roxio plugged in but it keeps giving me the same waiting screen evrytime.

I Contacted the Roxio Support but i still didnt recieved anything after a week , the dont have my wrong email because i've got the confirm email about my support ticket on it.

 

Would Someone please help me!

 

Regards ,

 

GoldPown

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Of course the Green 'No Signal' indicates the device is not even being seen by your PC...

 

The DxDiag that CD asked you for will provide us a lot of information about your PC and save a lot of back and forth trying to get it ;)

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Your OS Language setting is Dutch what did you install Roxio as?

 

Your DPI setting 'User DPI Setting: 144 DPI (150 percent)' has been known to cause problems set it to 96 DPI (100 percent).

 

And when my Roxio Game Capture HD is unplugged and i press capture than i get the regular screen.

( its saiys without the roxio plugged in: "Input: No Input" "Signal: "No Signal".)

 

If I'm reading that correctly you won't have a signal if the RGC is unplugged! :unsure:

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Here's a picture with the GameCaptureHD plugged in!

 

(in the middle of the screen was my mouse with the loading icon but couldn't get it on the picture)

post-119398-0-96827700-1405367651_thumb.png

Edited by GoldPown

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