Roxio Stops Installation "interrupted"

[BreezyPTG]

My installation keeps on failing sadly. My Net. Framework version is 4.5 and my DirectX version is up to date with roxio software. My PC also runs the program very well, as I've had it installed before.. I have tried lots of methods that have been posted on this forum. It tends to just say Net. framework 4.0 then says Installing Roxio Game Capture HD Pro. It then doesn't say anything else, so i have a feeling its the framework thingy. Help is greatly appreciated thanks.

 

 

Edit: I did a bit of looking in the log files myself and noticed it was reading all kinds of other net. framework versions except the 4.0, its reading 4.5 3.5 and 3 I believe, I think this may be a problem since it tries to download version 4.0 at the installation, if anyone has a link I can download 4.0 that would be great as I can't find one..

BreezyPTG.zip

[BreezyPTG]

300 Views, yet nobody can respond yet?? Is this a joke?!?

[cdanteek]

I don't know what to tell you, obviously no one else knows what to tell you or they would have by now.

 

The server wording on your log files I've never seen before, don't know why your seeing that!

[BreezyPTG]

I have already tried that yet again, this will be my 7th time trying it, about to just smash a hole in the device itself as it is a poorly manufactured device for the price of $170..

[cdanteek]

Specs:

Windows 8

6 GB DDR3 Ram

2.9ghz

Core i5

 

 

 

Client-side and UI is none or basic: Running entire install on the server.

MSI © (10:D8) [03:41:44:536]: Grabbed execution mutex.

MSI © (10:D8) [03:41:44:537]: Cloaking enabled.

MSI © (10:D8) [03:41:44:537]: Attempting to enable all disabled privileges before calling Install on Server

 

Installing on Server?

[BreezyPTG]

Installing on server what? And im pretty sure not..

[cdanteek]

Installing on server what? And im pretty sure not..

 

My RGC log file in W-8

 

12/17/12 09:13:28 - Created folder for log files: C:\Users\cdanteek\AppData\Roaming\Roxio Log Files\Roxio Game Capture HD PRO\12-12-17 09-13\{ProductID}_{INSTALL_MODE}.log

12/17/12 09:13:28 - Installer version: 3.59.83a

12/17/12 09:13:28 - SetupDlg Started...

12/17/12 09:13:28 - Attempting to register CancelAutoPlay

12/17/12 09:13:28 - Registered AppID

12/17/12 09:13:28 - Registered CancelAutoPlay successfully

12/17/12 09:13:28 - Attempting to supress Windows Update

12/17/12 09:13:28 - Windows Update was already disabled

12/17/12 09:13:28 - Worker thread starting...

12/17/12 09:13:28 - Module filename: F:\Backup H Drive\DownLoad Folder Backup\Download Folder\Roxio Game Capture HD Pro\setup.exe

12/17/12 09:13:28 - Setup command line: "F:\Backup H Drive\DownLoad Folder Backup\Download Folder\Roxio Game Capture HD Pro\setup.exe"

12/17/12 09:13:28 - Operating System Information:

12/17/12 09:13:28 - Microsoft Windows 8 Professional (build 9200), 64-bit

12/17/12 09:13:28 - Display Language id: 1033

12/17/12 09:13:28 - System Locale id: 1033

12/17/12 09:13:28 - User default ANSI code page: 1252

12/17/12 09:13:28 - User default OEM code page: 437

12/17/12 09:13:28 - .NET version(s) found:

12/17/12 09:13:28 - 2.0.50727.4927

12/17/12 09:13:28 - 3.0.30729.4926

12/17/12 09:13:28 - 3.5.30729.4926

12/17/12 09:13:28 - 4.5.50709

12/17/12 09:13:28 - MS XML was found on this system:

12/17/12 09:13:28 - msxml3r.dll.mui file version: 8.110.9200.16384

12/17/12 09:13:28 - msxml3.dll file version: 8.110.9200.16384

12/17/12 09:13:28 - msxml3r.dll file version: 8.110.9200.16384

12/17/12 09:13:28 - msxml6r.dll.mui file version: 6.30.9200.16384

12/17/12 09:13:28 - msxml6.dll file version: 6.30.9200.16384

12/17/12 09:13:28 - msxml6r.dll file version: 6.30.9200.16384

12/17/12 09:13:28 - msxml4r.dll file version: 4.10.9404.0

12/17/12 09:13:28 - msxml4.dll file version: 4.20.9818.0

12/17/12 09:13:28 - DirectX was found on this system:

12/17/12 09:13:28 - D3DX9_42.dll file version: 9.27.952.3001

12/17/12 09:13:28 - d3dx10_42.dll file version: 9.27.952.3001

12/17/12 09:13:28 - d3dx11_42.dll file version: 9.27.952.3022

12/17/12 09:13:28 - MSI was found on this system:

12/17/12 09:13:28 - msi.dll file version: 5.0.9200.16384

12/17/12 09:13:28 - Determining the base language

12/17/12 09:13:28 - Base language detected is 'ENU'

12/17/12 09:13:28 - Setting final install language TLA to 'ENU'

12/17/12 09:13:28 - Modified product list: GAMEHD_1X,GAMECAPHD_USB_X86,GAMECAPHD_USB_X64,DOTNETFX_40,DOTNETFX_351,DIRECTX_FEB10,CPDECODERPACK_GAME1X

12/17/12 09:13:28 - WARNING: OSRequirements does not have a matching OSRequirementsURL property

12/17/12 09:13:28 - Temp Folder Information for: C:\Users\cdanteek\AppData\Local\Temp\ size: 441242.00

12/17/12 09:13:28 - Installer suite information

 

Your log file you posted.

 

=== Verbose logging started: 7/18/2014 3:41:44 Build type: SHIP UNICODE 5.00.9200.00 Calling process: C:\Users\cliff\AppData\Local\Temp\VIES4A8E\Setup.exe ===

MSI © (10:D8) [03:41:44:534]: Resetting cached policy values

MSI © (10:D8) [03:41:44:534]: Machine policy value 'Debug' is 0

MSI © (10:D8) [03:41:44:534]: ******* RunEngine:

******* Product: E:\GAMEHD_1X\Roxio Game Capture HD PRO.msi

******* Action:

******* CommandLine: **********

MSI © (10:D8) [03:41:44:536]: Client-side and UI is none or basic: Running entire install on the server.

MSI © (10:D8) [03:41:44:536]: Grabbed execution mutex.

MSI © (10:D8) [03:41:44:537]: Cloaking enabled.

MSI © (10:D8) [03:41:44:537]: Attempting to enable all disabled privileges before calling Install on Server

MSI © (10:D8) [03:41:44:537]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (D0:84) [03:41:44:540]: Running installation inside multi-package transaction E:\GAMEHD_1X\Roxio Game Capture HD PRO.msi

MSI (s) (D0:84) [03:41:44:540]: Grabbed execution mutex.

MSI (s) (D0:EC) [03:41:44:542]: Resetting cached policy values

MSI (s) (D0:EC) [03:41:44:542]: Machine policy value 'Debug' is 0

MSI (s) (D0:EC) [03:41:44:542]: ******* RunEngine:

******* Product: E:\GAMEHD_1X\Roxio Game Capture HD PRO.msi

******* Action:

******* CommandLine: **********

MSI (s) (D0:EC) [03:41:44:543]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (D0:EC) [03:41:44:548]: Note: 1: 2203 2: C:\windows\Installer\inprogressinstallinfo.ipi 3: -2147287038

MSI (s) (D0:EC) [03:41:44:567]: SRSetRestorePoint skipped for this transaction.

MSI (s) (D0:EC) [03:41:44:570]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

MSI (s) (D0:EC) [03:41:44:575]: File will have security applied from OpCode.

MSI (s) (D0:EC) [03:41:50:796]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'E:\GAMEHD_1X\Roxio Game Capture HD PRO.msi' against software restriction policy

MSI (s) (D0:EC) [03:41:50:796]: Note: 1: 2262 2: DigitalSignature 3: -2147287038

MSI (s) (D0:EC) [03:41:50:796]: SOFTWARE RESTRICTION POLICY: E:\GAMEHD_1X\Roxio Game Capture HD PRO.msi is not digitally signed

MSI (s) (D0:EC) [03:41:50:798]: SOFTWARE RESTRICTION POLICY: E:\GAMEHD_1X\Roxio Game Capture HD PRO.msi is permitted to run at the 'unrestricted' authorization level.

MSI (s) (D0:EC) [03:41:50:798]: MSCOREE not loaded loading copy from system32

MSI (s) (D0:EC) [03:41:50:800]: End dialog not enabled

MSI (s) (D0:EC) [03:41:50:800]: Original package ==> E:\GAMEHD_1X\Roxio Game Capture HD PRO.msi

MSI (s) (D0:EC) [03:41:50:800]: Package we're running from ==> C:\windows\Installer\3844ee.msi

[BreezyPTG]

Thanks, you noticed something I didn't catch onto, any ideas on how to fix that?

[BreezyPTG]

There was only a text file, here it is

DxDiag.txt

[cdanteek]

There was only a text file, here it is

 

What drive are you installing RGC to?

[BreezyPTG]

My default and only drive (os)C:/ AKA My default drive

[BreezyPTG]

If you find a fix to this, that would be amazing cdanteek, you are the only person who has gone this far to help me and I appreciate that man

[cdanteek]

My default and only drive (os)C:/ AKA My default drive

 

Your install RGC Software to you C drive, yes or no please?

[BreezyPTG]

Thats where I install it on my C drive under program files 86

[BreezyPTG]

The issue with the server is the Lanman server in the reg edit, the error happens when there is no NET Framework 4.0 isn't installed, so when my thingrolls back at NET Framework its due to that, but I'm assuming it trys to right the files with the missing files, so I have to edit it through reg edit which doesn't seem to work.

[BreezyPTG]

Well. Such a great use of $150...

[BreezyPTG]

Can anybody please help??

[BreezyPTG]

Im making a new thread guys, as I have found a possible way to have this fixed

[BreezyPTG]

Testing Something Ignore This Comment

Test Image:

[BreezyPTG]

Hello! I receive the error "Installation Interrupted" Before you say don't post another thread, just hear me out, it is more organized here as I have everything here for you guys to help me out thanks.

Log File: http://pastebin.com/2vWfySrU

Specs:

Firewall Status:

Windows Feature List:

Install CD Disk Files:

Installed Programs (4 Images)

Setup/Error: (Note These Aren't In Order Sorry.)

[BreezyPTG]

Don't Remove This Thread, it is easier for people to see.

[Jim_Hardin]

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

[BreezyPTG]

Ok, this is going to sound stupid, but how do I setup a new user?

Edit: Im on window's Eight.

[BreezyPTG]

Well, that didn't work what you just suggested... I went through all the steps.

It says net.framework 4.0 then says installing roxio game capture hd pro, later on it goes to Rolling back roxio.

 

I just want to smash my capture card right now, along with my pc.. I have tried like everything, i've also contacted support..

[cdanteek]

but how do I setup a new user?

 

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

[Jim_Hardin]

Then you are not following the instructions line for line.

 

You did create the new account???

 

A better (I think ) description of that is HERE