Interupted Install - Split

[Jaco25dec]

I am also trying to re-install Roxio NXT Pro and failing miserably. I have been through all the user blogs, try every suggestion such as running the Setup as adminitrator, turning off my McAfee firewall and real time scanning, running the setup from my HDD vs DVD reader and a few more but to no avail. Can someone help? I have attached the Install log file and two PNG file with my system information and Roxio message dialog I get at the end of the install.

 

The software had been installed and worked well on this machine before.

 

Thanks for all help someone can give me.

 

LogFile 14-07-18 13-33.zip

[Jim_Hardin]

It is the Log File in your second screen cap that carries the answers.

[Jaco25dec]

First, I did write Install programs in my younger years and therefore know what they are like.

 

Second, the Triple Scoop Music installer is looking for the Music folder during the install process. However, I had modified my Music folder to point to a share on a NAS. Unfortunately, the NAS was not available when I was trying to install the program therefore the installer could not find the folder. When I realized the problem, I reset the Music folder to its default location on the local drive, et voila, the installation completed successfully.

This brings me back to my earlier point about a meaningful error message to the user stating that a specific path could not be found, would have put me much sooner on the right track to solve the problem.

[grandpabruce]

User errors have gotten all of us at one time or another. I am glad that you got squared away.

[Jim_Hardin]

"Programers" always seem to have the most trouble installing

[Jaco25dec]

LOL

Thanks for the help

[Jim_Hardin]

First, if you have never written install programs, don't think for one moment they are easy!

 

WHY would you Music Folder make any difference?

[Jaco25dec]

I found the problem by reading the logs. The Installation could not findthe path to the music folder. It would have been simpler if the Installation ask the user for a specific path if it cannot find it. In any case, thanks for the help