No Input Signal Driver Will Not Load!

[Gamers MOM]

Help please.

I bought RGC for my 10 yr old.

I installed software, plugged it all in, but not working.

 

my system

amd 64x2 5200+

32 bit

260ghz

3.0 GB

Windows Vista

 

I keep getting same error can not load device software.

 

in device manager it shows up in 2 places

-sound video game

-other devices (this one has !)

 

Help Please I hope I can fix before he turns 11. Thank You

[Jim_Hardin]

Might as well go for the last resort install

 

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

[Gamers MOM]

Thank you for bearing with me!

Followed instructions as directed.

When i plugged back in i saw a quick loading device software, but this time there was no error message

i checked device manager, RCG appeared 2x's under sound video & game

 

I launched program

main screen came up

i launched the capture screen.

 

the hot keys box came up, then the capture screen kept going down then up (off/on)

then system crashed, I got a blue screen & dump error

 

I disconeted RCG and rebooted.

 

I copied error log file:

 

Log Name: Application

Source: Windows Error Reporting

Date: 7/28/2014 7:31:55 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Jacob

Description:

Fault bucket 160179788, type 5

Event Name: ServiceHang

Response: None

Cab Id: 0

Problem signature:

P1: WdiSystemHost

P2: wdi.dll

P3: 6.0.6001.18000

P4: 20

P5: 2

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report11e700da\WERFC38.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report11e700da\WERFC49.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0449029f

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-07-28T23:31:55.000Z" />

<EventRecordID>111284</EventRecordID>

<Channel>Application</Channel>

<Computer>Jacob</Computer>

<Security />

</System>

<EventData>

<Data>160179788</Data>

<Data>5</Data>

<Data>ServiceHang</Data>

<Data>None</Data>

<Data>0</Data>

<Data>WdiSystemHost</Data>

<Data>wdi.dll</Data>

<Data>6.0.6001.18000</Data>

<Data>20</Data>

<Data>2</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report11e700da\WERFC38.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report11e700da\WERFC49.tmp.mdmp</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0449029f</Data>

</EventData>

</Event>

 

Log Name: Application

Source: Windows Error Reporting

Date: 7/28/2014 7:31:54 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Jacob

Description:

Fault bucket 159664685, type 5

Event Name: ServiceHang

Response: None

Cab Id: 0

Problem signature:

P1: WdiServiceHost

P2: wdi.dll

P3: 6.0.6001.18000

P4: 20

P5: 2

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report113ef382\WERF343.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report113ef382\WERF363.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report04490147

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-07-28T23:31:54.000Z" />

<EventRecordID>111283</EventRecordID>

<Channel>Application</Channel>

<Computer>Jacob</Computer>

<Security />

</System>

<EventData>

<Data>159664685</Data>

<Data>5</Data>

<Data>ServiceHang</Data>

<Data>None</Data>

<Data>0</Data>

<Data>WdiServiceHost</Data>

<Data>wdi.dll</Data>

<Data>6.0.6001.18000</Data>

<Data>20</Data>

<Data>2</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report113ef382\WERF343.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report113ef382\WERF363.tmp.mdmp</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report04490147</Data>

</EventData>

</Event>

 

Log Name: Application

Source: Windows Error Reporting

Date: 7/28/2014 7:31:54 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Jacob

Description:

Fault bucket 203106892, type 5

Event Name: ServiceHang

Response: None

Cab Id: 0

Problem signature:

P1: hpqddsvc

P2: hpqddsvc.dll

P3: 110.0.180.0

P4: 20

P5: 2

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1122ebc4\WEREB67.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1122ebc4\WEREB68.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0448ffe1

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-07-28T23:31:54.000Z" />

<EventRecordID>111282</EventRecordID>

<Channel>Application</Channel>

<Computer>Jacob</Computer>

<Security />

</System>

<EventData>

<Data>203106892</Data>

<Data>5</Data>

<Data>ServiceHang</Data>

<Data>None</Data>

<Data>0</Data>

<Data>hpqddsvc</Data>

<Data>hpqddsvc.dll</Data>

<Data>110.0.180.0</Data>

<Data>20</Data>

<Data>2</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1122ebc4\WEREB67.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1122ebc4\WEREB68.tmp.mdmp</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0448ffe1</Data>

</EventData>

</Event>

 

 

Log Name: Application

Source: Windows Error Reporting

Date: 7/28/2014 7:31:53 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Jacob

Description:

Fault bucket 203106892, type 5

Event Name: ServiceHang

Response: None

Cab Id: 0

Problem signature:

P1: hpqddsvc

P2: hpqddsvc.dll

P3: 110.0.180.0

P4: 20

P5: 2

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f1a8c09\WER8B4D.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f1a8c09\WER8B4E.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0448fe6a

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-07-28T23:31:53.000Z" />

<EventRecordID>111281</EventRecordID>

<Channel>Application</Channel>

<Computer>Jacob</Computer>

<Security />

</System>

<EventData>

<Data>203106892</Data>

<Data>5</Data>

<Data>ServiceHang</Data>

<Data>None</Data>

<Data>0</Data>

<Data>hpqddsvc</Data>

<Data>hpqddsvc.dll</Data>

<Data>110.0.180.0</Data>

<Data>20</Data>

<Data>2</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f1a8c09\WER8B4D.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f1a8c09\WER8B4E.tmp.mdmp</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0448fe6a</Data>

</EventData>

</Event>

 

Log Name: Application

Source: Windows Error Reporting

Date: 7/28/2014 7:31:53 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Jacob

Description:

Fault bucket 159664685, type 5

Event Name: ServiceHang

Response: None

Cab Id: 0

Problem signature:

P1: WdiServiceHost

P2: wdi.dll

P3: 6.0.6001.18000

P4: 20

P5: 2

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0eaa9368\WER932A.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0eaa9368\WER933A.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0448fd03

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-07-28T23:31:53.000Z" />

<EventRecordID>111280</EventRecordID>

<Channel>Application</Channel>

<Computer>Jacob</Computer>

<Security />

</System>

<EventData>

<Data>159664685</Data>

<Data>5</Data>

<Data>ServiceHang</Data>

<Data>None</Data>

<Data>0</Data>

<Data>WdiServiceHost</Data>

<Data>wdi.dll</Data>

<Data>6.0.6001.18000</Data>

<Data>20</Data>

<Data>2</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0eaa9368\WER932A.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0eaa9368\WER933A.tmp.mdmp</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0448fd03</Data>

</EventData>

</Event>

 

Log Name: Application

Source: Windows Error Reporting

Date: 7/28/2014 7:31:53 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Jacob

Description:

Fault bucket 160179788, type 5

Event Name: ServiceHang

Response: None

Cab Id: 0

Problem signature:

P1: WdiSystemHost

P2: wdi.dll

P3: 6.0.6001.18000

P4: 20

P5: 2

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report09769f3b\WER9B25.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report09769f3b\WER9B36.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0448fb9d

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-07-28T23:31:53.000Z" />

<EventRecordID>111279</EventRecordID>

<Channel>Application</Channel>

<Computer>Jacob</Computer>

<Security />

</System>

<EventData>

<Data>160179788</Data>

<Data>5</Data>

<Data>ServiceHang</Data>

<Data>None</Data>

<Data>0</Data>

<Data>WdiSystemHost</Data>

<Data>wdi.dll</Data>

<Data>6.0.6001.18000</Data>

<Data>20</Data>

<Data>2</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report09769f3b\WER9B25.tmp.version.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report09769f3b\WER9B36.tmp.mdmp</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0448fb9d</Data>

</EventData>

</Event>

 

I hope this is good information

[Jim_Hardin]

It is interesting that the Software is crashing now

 

I am sure you have your Vista updated to SP2, just click Win-Pause to check that...

 

Then we will try the "short" version of the Repair. You may have to do it 2 or even 3 times, no idea why

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[Jim_Hardin]

THANKS for the screen cap! It really tells us what to do next

 

Goes like this - with the device plugged in DELETE both entries and unplug the device and lock it in a dark closet.

 

Uninstall the software and reboot.

 

Install the software and reboot.

 

Take the device out of the closet and all should work well now.

 

If not, you know where to find us

[Gamers MOM]

Thank You for helping!

I followed ALL instructions to no avail

.

I tried different USB ports, on 2, the device did not even show in the device manager.

 

when i move around i get device not recognized error

i tried to open properties and update driver, but got driver not found error

 

I really appreciate your assistance!

 

still green -no signal no input