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Runtime Error & Directx9.0 Errors



I have an ASUSG750JM Laptop (new laptop created in 5-2014, bought toay 7/27/14) using Windows 8.1 and I am using Downloaded upgade from Roxio.com website and having issues. I tried asking tech support, but no response still and I have a project due this week for it.


1. I get a box that pops up when I try to add music to some stills while making a dvd.

"ROXI MyDVD: Could not create the renderer object. this might be caused by DirectX 9.0 not being installed or the display adapter not fully supporting DirectX 9.0"


2. A box comes up after about 15min of editing a movie: "Microsoft Visual C++ Runtime Library-Runtime Error! Files: Program files x86\Roxio Creator NXT2\VideoUI\VideoWave15.exe

This application has request the runtime to terminate it in an unusual way."


No idea why since this is a brand new computer and have re-installed it twice; still not help. Really regretting buying this.


Help Please!!


Melinda Tangness


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