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jolafson

Nxt2 Mydvd Crashes Trying To Burn

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Last Fall I documented in painful detail all the problems I had with NXT not recognizing a disc in the DVD

drive as well as several other issues. I will not rehash those issues here.

 

When NXT2 was released, I decided to download and install it hoping it would resolve the problems. However, it

was worse than before with several errors trying to run program including but not limited to the following:

1. Each time program is started it opens a window displaying a message to wait while Windows configures Roxio

Central.

2. Click Create DVD and Edit Video - get error - Unable to load skin.

3. Click on Burn Audio, Burn Data, Burn Disc Image and get message to wait while Windows configures Roxio

Central and to reboot. Tried rebooting, but same messages and errors occur.

4. Select Capture Video, Plug and Burn, Create Slideshow and get C++ Runtime error - R6025.

5. Select Edit Photo and nothing happens.

 

After discussing the matter with both HP and Roxio Tech Support, their advice was to reinstall the O/S and all

applications, starting with NXT2. I reluctantly agreed and spent about a week reinstalling the O/S and

applications. NXT2 installed properly (or so I thought).

 

I tested NXT 2, and except for the fact that MYDVD does not recognize there is a disc in the DVD Drive (an

ongoing and well documented problem), all other functions seem to work.

 

However, after a couple of weeks, the Burn To Disc function in MyDVD stopped working. If I open a MyDVD

project and select the Burn button, a window briefly flashes, the Burn Dialog does not appear and the program

stops responding and has to be terminated with Task Manager or by rebooting.

 

I have reopened the issue with Roxio Spport, but so far nothing they have suggested has resolved the problem.

 

Has anyone else out there experienced similar problems with MyDVD? Thanks for any suggestions/help that you have.

 

Regards,

Jerry

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Jerry, do you run a registry cleaner?

 

Some antivirus software have a built in one and they are known to kill Roxio software over and over again.

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cdanteek,

 

Thanks for advice. Ran AVS Registry Cleaner and fixed all problems found. However, it made no difference with NXT2 - still hangs when Burn button selected in MyDVD.

Interesting fact - when program is installed on 6-year old HP desktop running Windows 8.1 32-bit and a newer HP laptop running Win 7 Pro 64-bit, NXT2 program works without error. But there is the rub, Roxio says "it is not our software, it is your computer". HP says, since NXT2 is the only program that does not run, it is the software and not our computer. Alas, there is no way of proving who is right.

 

Jerry

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Ran AVS Registry Cleaner and fixed all problems found.

 

What part of post number two don't you understand? :unsure:

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cdanteek,

 

Thanks for advice. Ran AVS Registry Cleaner and fixed all problems found. However, it made no difference with NXT2 - still hangs when Burn button selected in MyDVD.

Interesting fact - when program is installed on 6-year old HP desktop running Windows 8.1 32-bit and a newer HP laptop running Win 7 Pro 64-bit, NXT2 program works without error. But there is the rub, Roxio says "it is not our software, it is your computer". HP says, since NXT2 is the only program that does not run, it is the software and not our computer. Alas, there is no way of proving who is right.

 

Jerry

 

The software works on the old HP and on the newer HP - so there is nothing wrong with the software and it is your new computer that is creating the problem.

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Myguggi

You are oversimplifying the situation...explain why MyDVD worked for a short time after system rebuild and then ceased working. Think before you respond with more useless information.

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cdanteek,

 

Thanks for advice. Ran AVS Registry Cleaner and fixed all problems found. However, it made no difference with NXT2 - still hangs when Burn button selected in MyDVD.

Interesting fact - when program is installed on 6-year old HP desktop running Windows 8.1 32-bit and a newer HP laptop running Win 7 Pro 64-bit, NXT2 program works without error. But there is the rub, Roxio says "it is not our software, it is your computer". HP says, since NXT2 is the only program that does not run, it is the software and not our computer. Alas, there is no way of proving who is right.

 

Jerry

 

Stop being so cryptic...what are you trying to say!

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Jerry, do you run a registry cleaner?

 

Some antivirus software have a built in one and they are known to kill Roxio software over and over again.

 

Stop being so cryptic...what are you trying to say!

 

You don't understand the English language?

 

Registry cleaners kill Roxio software installations!

 

Clear enough?

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Myguggi

You are oversimplifying the situation...explain why MyDVD worked for a short time after system rebuild and then ceased working. Think before you respond with more useless information.

 

Software works on computer A and B and works for a time on computer C. Simple conclusion: something wrong with computer C. What is there to think about :blink:

 

As cdanteek states, running the anti-virus most likely corrupts your installation

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I apologize for my lack of clarity. I interpreted cdanteek question about Registry Cleaners to mean did I use my antivirus cleaner rather than a stand alone cleaner. My antivirus program is not set to clean the registry. Therefore, I used a standalone registry cleaner to perform the action, but it made no difference in the performance of MyDVD. It was non-functional before and after the registry cleaning.

 

Obviously there is something wrong with 'Computer C' at least when it comes to running NXT2. However, this is the only program that presents a problem on this computer. Therefore, when you talk to HP Support, they point the finger at NXT2. When you speak with Roxio, they point the finger at HP. There is no WIN! I have a dysfunctional computer running dysfunctional software.

 

Thanks for letting me vent my frustrations.

 

Jerry

 

 

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Out of curiosity and to possibly have others avoid using an antivirus program that includes the use of a registry cleaner, as described by cdanteek, does anyone know which brand(s) incorporate such a feature? Having looked into several different antivirus brands before making my choice, I don't recall seeing this feature on the ones looked into.

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Jerry: A couple of folks have hit an issue like this and the Cause has never been pinned down!

 

Quick Google search shows 1.6 million hits :o

 

We have seen it here in other software that is not related to the version/build of NXT2... THAT indicates it is a PC/Hardware/OS problem but it could be a combination of one of those and software :huh:

 

Let me restate what has been said ~ Some Registry Cleaners damage Roxio after they are run... (worked before, now it don't)

 

Usually in cases like yours, we can find a workaround - like creating an ISO File or Folder Set and burning that... Remind me, did we do that for you?

.

.

outerbank: NO!!!

 

my opinion ~ they are marketed to the uninformed on the basis of improvement claims that cannot be backed up by facts <_<

 

But one fact remains, use one continuously and it will wreck your PC ;)

 

Some are included in AV Suites. I scrutinize and only buy ones that either don't have it or can be turned off!

 

One Reg Cleaner we do recommend in extreme cases is Revo but only when run in Moderate Mode and then it is only for One Time Use to uninstall...

Edited by Jim_Hardin

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Jerry, Perhaps I missed it. Once you run a registry cleaner, it can delete some needed registry entries (some DLL entries). The only way to get it to work again is to reinstall the program. My suggestions only:

 

1) If you have a registry cleaner as a stand alone then delete it. If it is part of your antivirus, turn it off so it does not run automatically. Never run it manually.

2) Download the free trial of REVO Uninstaller Pro from their web site

3) Use it to remove the stand alone registry cleaner AND Creator NXT2. USE only the Moderate Mode. If you cannot find the program in the listing, use the forced uninstall and type in the name of the program.

4) Reboot.

5) Shut off your antivirus.

6) Put the program disc in your DVD reader, make a new folder and copy the disc to your computer.

7) Install the program.

8) Reboot.

 

Note based on the above, we believe that the registry cleaner caused the problem. You did not mention if you made any other changes to your computer such as adding or deleting other programs.

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Let me summarize the current state and answer some of the questions above:

 

I only used a registry cleaner once after I misinterpreted cdanteek instructions. It made no difference - MyDVD did not work before or after.

I use BullGuard AV and the registry cleaner is turned off.

I have followed Roxio Support instructions for uninstalling and reinstalling NXT2 - no difference.

I have not had much success using Revo in the past.

Jim - There is no workaround in this case because the Burn Dialog window never appears so I cannot select burn to an ISO file. The program crashes as soon as Burn button is clicked and computer must be rebooted to use NXT again.

 

Hope that helps and am currently waiting for another reply from Roxio Support.

 

Jerry

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Thank you Jerry ~ that helps ME :lol:

 

I am going to give you a procedure that has worked for many users.

 

It is extensive and I recommend you Print it so you can check off each item as you go!

 

Add Nothing - Skip Nothing and if you don't fully understand something ASK

 

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

 

I'll keep my fingers crossed for you ;)

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outerbank, didn't you start a new thread about Registry Cleaners in Antivirus programs. I remember replying to it. Where did it go?

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Thank you Jerry ~ that helps ME :lol:

 

I am going to give you a procedure that has worked for many users.

 

It is extensive and I recommend you Print it so you can check off each item as you go!

 

Add Nothing - Skip Nothing and if you don't fully understand something ASK

 

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

 

I'll keep my fingers crossed for you ;)

 

Jim,

 

Thank you for your detailed instructions. I followed them and I wish I could report that the process solved

the problem, but that is not the case.

 

In summary:

1. I made a system backup before proceeding.

 

2. While using Revo, the standard NXT uninstaller did not run to completion and Revo had to do a lot of

cleanup. It apparently deleted some registry keys that should not have been removed because after reinstalling

NXT2, the program would not run due to some missing registry keys.

 

3. I tried a repair install, but that did not help.

 

4. I restored the system to the state it was in before using Revo.

 

I have a chat session scheduled with Roxio support tomorrow and am awaiting a callback from HP about replacing

the DVD (again) or perhaps the entire computer - unlikely, but possible.

 

JO

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Revo should be safe As Long As you run it in Moderate Mode!

 

Thanks for the updates and please keep them coming ;)

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Revo should be safe As Long As you run it in Moderate Mode!

 

Thanks for the updates and please keep them coming ;)

 

I did run Revo in Moderate Mode, but the problem was that the NXT uninstaller crashed before complete leading to an unstable system.

 

Now for the good news...I am happy to say that Roxio Support was able to resolve this issue after a two hour remote login

session. They did a very good job.

 

The resolution was surprising. It turns out that my WD External Hard Drive has a Security feature to lock/unlock the drive. This feature creates a Virtual CD Drive that was causing a conflict with NXT. We disabled the virtual drive and the Burn Project window in MyDVD appeared when the Burn button was clicked. I

have now disabled the WD Security feature and can burn a project to an ISO file.

 

Still cannot burn to the internal DVD drive due to Drive is Empty error. Roxio Tech explained this is a known bug they are working on. The recommended work around is to burn to an ISO file or use an external USB DVD Drive. I will post this information on the Forum topic dealing with Empty Drive issue.

 

If you have more questions, please reply.

 

JO

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I did run Revo in Moderate Mode, but the problem was that the NXT uninstaller crashed before complete leading to an unstable system.

 

Now for the good news...I am happy to say that Roxio Support was able to resolve this issue after a two hour remote login

session. They did a very good job.

 

The resolution was surprising. It turns out that my WD External Hard Drive has a Security feature to lock/unlock the drive. This feature creates a Virtual CD Drive that was causing a conflict with NXT. We disabled the virtual drive and the Burn Project window in MyDVD appeared when the Burn button was clicked. I

have now disabled the WD Security feature and can burn a project to an ISO file.

 

Still cannot burn to the internal DVD drive due to Drive is Empty error. Roxio Tech explained this is a known bug they are working on. The recommended work around is to burn to an ISO file or use an external USB DVD Drive. I will post this information on the Forum topic dealing with Empty Drive issue.

 

If you have more questions, please reply.

 

JO

 

That is interesting... When most of think of an 'External HDD' we think of a drive we slipped into an enclosure... That is the kind that most of us use, usally one we salvaged along the way...

 

But that is forgetting that there are many out there with built in firmware for backup etc. But I had not heard of one using security or at least one that interfered with other programs :lol:

 

Thank you for the update!

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A Possible simple solution:

Reboot

Right click on Roxio

Run as Administrator.

this fixed my problem with Mydvd.

Hope it works for you.

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A Possible simple solution:

Reboot

Right click on Roxio

Run as Administrator.

this fixed my problem with Mydvd.

Hope it works for you.

Thanks for your input, but that was not the problem. See post #20.

 

JO

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