The Application Wont Launch...

[Weheartgonzo]

Its been doing this for a while. I'll click the roxio gamecapture hd pro software from my desktop to open it, and it opens for a slpit second and then a message pos up saying " Roxio GameCapturePad has stopped working." and then forces me to close the program. I got this a couple momnths ago and its been doing this for about a month. I usally restart my computer but it didnt work. SO i tried reinstalling it and that didnt work either. Please help!!!

[Jim_Hardin]

You didn't Answer my question...

 

Your PC Specs would be useful too, follow this suggestion HERE

[Weheartgonzo]

Sorry haha.. It has worked for a little when i got it but then started doing this.

 

My computer specs :

DxDiag.txt

[Weheartgonzo]

Keep your trigger finger off of the Topic Solved button. When you click it, your original post disappears.

Sorry haha... But can you help me??

[Jim_Hardin]

Looks like a nice system, other than this, do you like it???

 

None of the usual suspects showed up in the report so we will have to go with some general things for you to check

 

Registry Cleaners - could be part of your Anti Virus. Make sure if you have one it is OFF!

 

SkyDrive was listed in there... perhaps shutting down (at least temporarily) things like that before and after doing that lengthy uninstall/install I listed in Post #5.

[Jim_Hardin]

Yeah i enjoyed using it! It was very simple to use

 

I just it again. Still no use...

 

Sorry!

 

I mentioned turning off those things in Post #9 but I left out that you need to do the reinstall again after that from Post #5 - my bad

[Weheartgonzo]

Oh no i assumed i had to reinstall it haha but it still didnt work.

[Weheartgonzo]

Yeah i enjoyed using it! It was very simple to use

 

I just it again. Still no use...

[Jim_Hardin]

This is extensive, but it what I suggest...

 

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

[Weheartgonzo]

I did everything you said... step by step. And it didnt work Should i try it again? or something else..?

[Weheartgonzo]

Please help!

[grandpabruce]

Keep your trigger finger off of the Topic Solved button. When you click it, your original post disappears.

[Jim_Hardin]

When software crashes it needs to be fixed

 

You indicate that it has never worked???

 

The best bet would be to do a more extensive uninstall/install like this:

 

Add Nothing! Leave out Nothing!

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.